ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 591:

  Reasons for building an economic case for quality may include:

  I. The case expresses quality in the language of management.

  II. The approach justifies quality initiatives in dollars and cents.

  III. The Sarbanes-Oxley Act requires it.

  IV.

  Quality is typically treated as a cost rather than as an investment.

  V.

  The economic case for quality allows for comparison of it with other major investments or projects.

  A.

  III only

  B.

  I, II, IV, and V

  C.

  IV and V only

  D.

  I and II only

  Correct Answer: B

• Question 592:

  Two human resource functions that typically are shared with other organizational components are:

  A. Unemployment and relocation administration.

  B. Union contract negotiation and OSHA compliance assessment.

  C. Staffing and training.

  D. Compensation and benefits administration.

  Correct Answer: C

• Question 593:

  Organizational components that not only support other internal functions but also support external stakeholders are:

  A. Information technology and human resources.

  B. Finance and customer service.

  C. Engineering and RandD.

  D. Marketing and quality.

  Correct Answer: B

• Question 594:

  Typical tools used as aids in selecting members for a process improvement team are:

  A. DiSC and MBTI.

  B. MBTI and process mapping.

  C. Root cause analysis and fishbone chart.

  D. Brainstorming and affinity diagram.

  Correct Answer: A

• Question 595:

  Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly?

  I. Maslow's hierarchy of needs

  II. Herzberg's two-factor theory

  III. McGregor 's theory X and theory Y

  IV.

  Kolb's experiential learning model

  V.

  Behavior management—A–B–C analysis

  VI. Hersey-Blanchard's situational leadership model

  VII.

  Senge's systems thinking

  A.

  II, IV, VII

  B.

  I, II, V, VI

  C.

  I, III

  D.

  IV, VII

  Correct Answer: B

• Question 596:

  Of the following core values and concepts, which would be the most critical to apply to a newly mandated state emergency management agency?

  I. Visionary leadership

  II. Customer-driven excellence

  III. Agility

  IV.

  Focus on the future

  V.

  Focus on results and creating value

  VI. Management by fact

  VII.

  Managing for innovation

  A.

  I, III, V, VII

  B.

  II, V, VI

  C.

  I, III, IV, V, VI, VII

  D.

  V, VI

  Correct Answer: C

• Question 597:

  The most critical consideration in the deployment of strategic plans is:

  A. Sufficient resources can be made available to carry out the plans.

  B. The strategic goals do not exceed the present organization's capabilities.

  C. Middle management agrees with senior management that the strategic objectives are achievable.

  D. A process for tracking and measuring achievement of strategic goals is in place.

  Correct Answer: A

• Question 598:

  In developing a private college's balanced scorecard, which four of the following information categories would be best to consider?

  I. Alumni contributions

  II. Current student enrollments

  III. Percentage of students graduated

  IV.

  Faculty competence level

  V.

  Academic rating among competitors

  VI. Cash flow

  VII.

  New and/or updated programs under development

  A.

  III, IV, V, VI

  B.

  I, II, III, VI

  C.

  I, IV, V, VII

  D.

  II, III, V, VI

  Correct Answer: A

• Question 599:

  Future technology advancements can affect:

  I. The services the organization provides.

  II. The speed of communications and the response time expected.

  III. The mass obsolescence of major existing products and processes.

  IV.

  The increased human competence required to design processes that effectively utilize the advanced technology available.

  A.

  I, II, and IV only

  B.

  II only

  C.

  I and IV only

  D.

  I, II, III, and IV

  Correct Answer: D

• Question 600:

  A stakeholder analysis would:

  A. Determine the appropriate dividend amount to be distributed to shareholders.

  B. Assess the feasibility of a partnership with a key supplier.

  C. Provide the basis to recommend the best strategy for dealing with pressure from a competitor.

  D. Delineate the outputs and outcomes needed by customers and regulatory agencies affecting the business.

  Correct Answer: D