A company needs to upgrade its inspection process which has not been changed in several years. The first action the quality manager should take is to
A. hire a consultant to develop an appropriate problem-solving technique
B. train a team on benchmarking and have the team conduct a benchmarking assessment
C. automate the process using the latest technology being developed in academia and in other industries
D. conduct a process analysis using resources from within the company
A short-range trend analysis is most beneficial when it is used to
A. monitor an overall process
B. monitor progress toward tactical goals
C. compare present cost levels to past cost levels
D. identify the contribution of individual failure-cost elements
The most significant concern about using off-the-shelf software for statistical process control (SPC) analysis is the
A. large number of charts that need to be analyzed
B. resistance to automating a system that currently uses human monitoring
C. misapplication of SPC result and incorrect conclusions
D. reduced need for training in SPC tools and concepts
McGregor's Theory X-Theory Y model is based on the concept of
A. hierarchy of needs
B. motivation factor
C. controlling workers and defects
D. acquired need
A service company has decided to expand the current focus of its regional territory to all of North America. This decision is an example of
A. a strategy
B. an action plan
C. a tactical analysis
D. a SWOT analysis
Who is responsible for establishing goals for a company that is in the early stages of developing a quality system?
A. The quality department
B. Executive management
C. All employees
D. An ISO representative
Who is responsible for conducting audits for ISO 9001 registration?
A. ISO staff members
B. ISO-certified suppliers
C. Third-party auditors
D. Internal auditors
Once the quality plan is developed, who is responsible for achieving corporate quality goals?
A. The quality council
B. The quality department
C. Department managers
D. All employees
Which of the following statements is true about a customer-driven organization?
A. It views people as its greatest resource.
B. It has a short-term focus.
C. It measures performance in terms of bottom-line financial results.
D. It provides quick returns on its investments.
When a supplier views its customers as partners, which of the following statements is true?
A. The supplier specifies strategies for pricing and technology.
B. The supplier anticipates its customers' need and acts to meet those needs.
C. The supplier is responsible for the development of new products and technology.
D. The customer is expected to waive any incoming inspection processes.
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