ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 551:

  Process analysis is to a flowchart as brainstorming is to a:

  A. Checklist

  B. Scatter diagram

  C. Mind map

  D. Pareto chart

  Correct Answer: C

• Question 552:

  Categorizing the cost of quality into failure costs, appraisal costs, and prevention costs is essential to be able to:

  A. Reduce the total cost of quality to as near zero as possible.

  B. Allocate efforts to effectively balance reduction of failures with detection of failures, as well as preventing failures.

  C. Substantially increase appraisal costs to detect failures before shipment.

  D. Virtually eliminate appraisal costs by adding to prevention efforts.

  Correct Answer: A

• Question 553:

  Data that is derived from counting is data and data that is derived from measuring is data.

  A. Attribute, variable

  B. Numeric, verbal

  C. Variable, attribute

  D. Quantitative, qualitative

  Correct Answer: A

• Question 554:

  A more accurate accounting of the costs to produce a product can be achieved with:

  A. Traditional cost accounting methods

  B. Activity-based costing

  C. Correctly distinguishing between internal and external failure costs

  D. Correctly differentiating between prevention and appraisal costs

  Correct Answer: B

• Question 555:

  Which of the following would be the best tool to use to understand the process linkage from supplier to customer:

  A. PDSA

  B. DMAIC

  C. FMEA

  D. SIPOC

  Correct Answer: D

• Question 556:

  One of the best tools for assessing the impacts of identified risks in the design of a hydroelectric dam and power station is:

  A. Failure mode and effects analysis

  B. Mean time between failure

  C. Cost of poor quality

  D. Reliability studies

  Correct Answer: A

• Question 557:

  All but one of the following tool sets could be used to help an educational institution identify the cause of excessive student tardiness. Which one could not?

  A. Brainstorming and an Ishikawa diagram

  B. Five whys and a problem-solving model

  C. FMEA and DMAIC

  D. Check sheet and affinity diagram

  Correct Answer: C

• Question 558:

  In an insurance claims processing unit, which quality tool would be most useful to analyze the amount of variation in the process used to code claims for computer entry and in determining whether the process is stable prior to embarking on an improvement effort?

  A. Control chart

  B. Histogram

  C. Process map

  D. PDPC

  Correct Answer: A

• Question 559:

  Uses of a matrix-type chart include:

  I. Deploying the voice of the customer throughout the organization.

  II. As a spreadsheet to allocate resources by type over time.

  III. Analyzing a portfolio of projects against a set of criteria to determine relative priority of each project for implementation.

  IV.

  Displaying the estimated time span of tasks within a project over the duration of the project.

  A.

  II, III, and IV only

  B.

  II only

  C.

  I, II, III, and IV

  D.

  II and III only

  Correct Answer: C

• Question 560:

  Brainstorming is a tool used primarily for:

  A. Generating new ideas.

  B. Analysis of data.

  C. Organization of a list of items.

  D. Deciding among a list of items.

  Correct Answer: A