ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 541:

  A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present and everyone is required to complete the survey. There may still be problems possible with this approach that could cause poor decisions to be made from false data, such as:

  I. Some persons may refuse to take the survey or they may intentionally corrupt their answers if they resent the method used.

  II. Some persons may find that the pressure of having to complete the survey without lagging behind most of the group may distort or inhibit clear thinking, and prevent a well-thought-through response.

  III. In their haste to get it over with, some respondents, without thought, may just randomly answer the questions.

  IV.

  Even though response documents may not show respondent identification, some respondents may feel they have to furnish the answers they think management wants to see.

  A.

  IV only

  B.

  II and III only

  C.

  I only

  D.

  I, II, III, and IV

  Correct Answer: D

• Question 542:

  The best technique for analyzing qualitative data is to:

  A. Designate meaningful categories and assign each response to a category, then sum the number of responses in each category as the indication of the category's importance to the population responding.

  B. Assign a value rating to each response, then sum the ratings for all responses, and use the mean as representative of the responses of the total population.

  C. Score each response according to personality type.

  D. Search for keywords, significant to the research being done, in each response. Count the number of each keyword used and take the keyword usage totals as representative of the population studied.

  Correct Answer: A

• Question 543:

  Disposition of a product using go/no-go data is based on what type of sampling plan?

  A. Variable

  B. Attribute

  C. Reduced

  D. Tightened

  Correct Answer: B

• Question 544:

  Theory of constraints:

  A. Follows the steps in the process.

  B. Follows the processes in the system.

  C. Follows the flow of money.

  D. Follows after process reengineering.

  Correct Answer: C

• Question 545:

  Looking at the following data:

  40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the median is , the mode is .

  A. 40, 35, 20

  B. 40, 20, 40

  C. 20, 40, 40

  D. 45, 70, 20

  Correct Answer: A

• Question 546:

  Which of the following statements are essential to understanding the theory of constraints?

  I. The system, similar to a chain, is only as strong as its weakest link.

  II. Not much improvement can occur until the weakest link is addressed.

  III. Success or failure is dictated by the interaction of the process with the system.

  IV.

  Once the weakest link is fixed, the system requires no further improvement.

  A.

  I, II, and III only

  B.

  I, II, and IV only

  C.

  I, II, III, and IV

  D.

  I and II only

  Correct Answer: A

• Question 547:

  Takt time:

  A. Is a measure of the time between each operation in a cycle.

  B. Sets the pace of production to coincide with customer demand.

  C. Is another term for cycle time.

  D. Is the total sequential processing time to produce one item in a work cell.

  Correct Answer: B

• Question 548:

  A common approach to understanding and improving a process is to:

  A. Convene a focus group to study the process.

  B. Form a cross-functional ad hoc team to map the existing process, then after analysis, map the process as it might appear after improvement.

  C. Implement statistical process control.

  D. Audit the process to the ISO 9001 standard.

  Correct Answer: B

• Question 549:

  Lean tools are primarily focused on:

  A. Eliminating waste.

  B. Better workplace management.

  C. Increasing customer value.

  D. Reducing resources.

  Correct Answer: A

• Question 550:

  All except one of the following could be a process goal for a for-profit service organization. Which one?

  A. Ensure that the design of a service to customers follows industry safety standards.

  B. Ensure that the service delivered produces a profit.

  C. Dedication to continual process improvement.

  D. Discipline any employee who fails to meet the service standards of the organization.

  Correct Answer: D