ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 561:

  The best tool for analyzing the relationship, over time, between quantitative data from two variables suspected to influence one another, is a:

  A. Pareto chart

  B. Scatter diagram

  C. Interrelationship digraph

  D. Affinity diagram

  Correct Answer: B

• Question 562:

  A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision. Which of the following tools is likely to be most valuable for helping the team decide?

  A. Priorities matrix

  B. Tree diagram

  C. Matrix diagram

  D. Activity network diagram

  Correct Answer: A

• Question 563:

  An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider for their "toolbox"?

  I. Flowchart

  II. Check sheet and Pareto chart

  III. Fishbone chart

  IV.

  Five whys

  V.

  Histogram and scatter diagram

  VI. Control charts

  VII.

  DMAIC

  A.

  II, III, IV, and VII only

  B.

  VII only

  C.

  IV and VII only

  D.

  I, II, III, IV, V, VI, and VII

  Correct Answer: D

• Question 564:

  A new process improvement team has just flowcharted how a process currently works. The value to the team is to:

  A. Document and retain records demonstrating how work activities were performed at a specific moment in time.

  B. Gain consensus on how information and materials currently flow through the organization.

  C. Validate baseline performance data collected before a change is implemented.

  D. Assess the level of compliance against a quality standard.

  Correct Answer: B

• Question 565:

  The concept of self-control by a production worker includes:

  I. Knowing what the organizational goals are, what the job objective is, and the standard for performance.

  II. Knowing what the actual performance is.

  III. Notifying supervision whenever a nonconformance occurs.

  IV.

  Having the means for changing the performance when it does not conform to the goals, objectives, and standard.

  A.

  III only

  B.

  I, II, and III only

  C.

  I and II only

  D.

  I, II, and IV only

  Correct Answer: D

• Question 566:

  All but one of the following statements is true. Which one is not true?

  A. Cost and quality are complementary rather than conflicting objectives.

  B. The cost of quality is primarily the investment in obtaining and sustaining good quality.

  C. When production output is less than free of all defects, people are being paid to produce poor quality.

  D. Nothing less than 100 percent inspection will suffice to ensure that good quality is produced.

  Correct Answer: D

• Question 567:

  Which of the following concepts may best exemplify a universal business rationale for improving quality?

  A. Crosby's "Do it right the first time"

  B. Ishikawa's "Total quality control"

  C. Deming's "Chain reaction"

  D. Juran's "Trilogy"

  Correct Answer: C

• Question 568:

  Which of the following is true?

  A. Benchmarking should be an ongoing process contributing to continual improvement

  B. Six Sigma methodology is only applicable to large problems causing variation in manufactured product

  C. A kaizen event is held in celebration of a significant process improvement

  D. The concepts of TQM are pass?

  Correct Answer: A

• Question 569:

  The purpose of the ISO 9001 standard is to:

  I. Provide confidence in quality management systems by offering a common basis for assessments.

  II. Provide confidence to customers and other stakeholders that the requirements for quality are being, or will be, met.

  III. Systematically pursue ever higher levels of overall company and human performance, including quality, productivity, and time performance.

  IV.

  Build loyalties and teamwork while encouraging and supporting initiative and risk taking.

  A.

  I and II only

  B.

  I, II, and IV only

  C.

  III and IV only

  D.

  I, II, III, and IV

  Correct Answer: A

• Question 570:

  The Baldrige Award performance excellence criteria address which types of performance?

  I. Procedural compliance

  II. Supplier related

  III. Customer related

  IV.

  Financial and marketplace

  A.

  I and IV only

  B.

  III and IV only

  C.

  II, III, and IV only

  D.

  III only

  Correct Answer: C