ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 481:

  This individual may be perceived as a leader by his or her subordinates, peers and bosses for exhibiting one or more of these qualities:

  1.

  Knowledge

  2.

  Skills

  3.

  Experience

  4.

  Charisma

  5.

  Action

  6.

  Convincing speech

  7.

  Empathy

  8.

  Ethics

  9.

  Empowerment

  10.

  Collaboration

  11.

  Support

  Who is this?

  A. Cause leader

  B. Organization leader

  C. Opinion leader

  D. Public leader

  Correct Answer: B

• Question 482:

  Many executives believe now believe that decisions should be made by those people with the best information to make decisions, regardless of their level in the organization. More decentralization might be needed under one or more of the following conditions:

  A. The environment is complex or uncertain

  B. Lower level managers are capable and experienced at making decisions

  C. Decisions are relatively minor

  D. None of these

  Correct Answer: ABC

• Question 483:

  Today, many organizations have reduced the number of managerial positions through restructuring while increasing the spans of control. The optimum span of control is increasingly determined by issues such as:

  A. Amount of employees training and experience

  B. Strength of organization's culture

  C. Available resources

  D. Complexity of hierarchy

  Correct Answer: ABC

• Question 484:

  Understanding leadership requires a fundamental understanding of organizations and the design factors that must be considered. The design of an organization is the formal framework for communication and authority, and is determined by:

  A. Formalization, centralization and complexity

  B. Formalization, centralization and outsourcing

  C. Formalization and centralization

  D. Centralization and complexity

  Correct Answer: A

• Question 485:

  The priority attributed to quality function is not based on size of the quality department. The quality function is not:

  A. A prevention squad

  B. Oriented towards defect detection

  C. A screen or barrier to protect customer

  D. All of these

  Correct Answer: D

• Question 486:

  When total quality management has been successfully implemented, the distinctions between staff and line activities can become blurred as empowered teams become responsible for both plans and actions when management layers

  decrease.

  The role of the quality function may include all of the following Except:

  A. Quality accounting

  B. Quality assurance

  C. Quality management system

  D. Supplier Quality

  Correct Answer: A

• Question 487:

  In computing ROTI, which of the following would not be considered a training cost?

  A. Trainer 's travel and living expenses

  B. Employee turnover

  C. Computer purchased solely for the training

  D. Participants' time away from their jobs

  Correct Answer: B

• Question 488:

  Which of the following sequences demonstrates the lowest-to-highest order for evaluating training effectiveness?

  I. What changes in behavior resulted? (Behavior)

  II. What are the tangible results of the program? (Results)

  III. What principles, facts, or techniques were learned? (Learning)

  IV.

  How well did attendees like the program? (Reaction)

  A.

  I, II, III, IV

  B.

  III, IV, II, I

  C.

  II, I, III, IV

  D.

  IV, III, I, II

  Correct Answer: D

• Question 489:

  Self-directed learning refers to:

  A. Self-paced learning in some combination of print material, computer- aided testing and simulations, CD-ROMs, and so on.

  B. The choice an individual has as to what he or she wishes to learn.

  C. Training always delivered without the presence of an instructor or advisor.

  D. Any training not delivered in a classroom setting.

  Correct Answer: A

• Question 490:

  All but one of the following is a job aid type instructional tool. Which one is not?

  A. A programmable electronic calculator with programmed formulas

  B. Embedded "help" screens in a computer program

  C. Preprinted instructions on a form

  D. A signal light indicating that an error has occurred

  Correct Answer: D