ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 491:

  Which of the following is true?

  A. Training to be delivered via an in-house intranet is likely to be more costly to develop than classroom-type training.

  B. Training embedded in a transaction-processing computer program is usually ineffective as well as annoying to operators.

  C. A printed training workbook serves only one purpose--documentation of textual content.

  D. OJT is how an "old hand" teaches a new hire how things are done--it involves no structure or instructional standards.

  Correct Answer: A

• Question 492:

  All but one of the following relates to how adults learn. Which one?

  A. Adults have learned to do what they are told to do, and therefore learn what they are told to learn.

  B. Adults need to know why they should learn something and have a need to self-direct their learning.

  C. Adults sense that it is time to learn when they experience a need to know or to be able to perform more satisfactorily.

  D. Adults are preconditioned before entering a learning situation, which affects their responsiveness to the learning experience--relative to both the process and the content.

  Correct Answer: A

• Question 493:

  Which of the following training delivery methods would be most effective in a situation with large employee populations, multiple sites needing concurrent delivery, and high turnover rates that require continuous training?

  A. Learner-controlled instruction

  B. Classroom instruction

  C. Case studies

  D. Coaching

  Correct Answer: A

• Question 494:

  All except one of the following is a technique used in assessing training needs. Which one is not?

  A. Critical incident analysis

  B. Focus group

  C. Task analysis

  D. Performance problem analysis

  Correct Answer: D

• Question 495:

  A training needs analysis is:

  A. An assessment of an organization's capability to meet customers' needs.

  B. The action taken as a direct result of a training design deficiency.

  C. A gap analysis.

  D. The best measure of an organization's performance effectiveness.

  Correct Answer: C

• Question 496:

  Training appears to be needed in all but one of the following situations. Which one?

  A. A new law requires that training be done

  B. A continual stream of terminations and new hires is occurring

  C. A cell structure is being created and all employees within each cell must be able to do any task within the cell

  D. All employees must learn basic quality principles

  Correct Answer: D

• Question 497:

  Which of the following is the primary purpose of training?

  A. Improved technological capabilities

  B. Improved human resource capabilities

  C. Improved employee satisfaction

  D. Improved operational results

  Correct Answer: D

• Question 498:

  In time of financial stress, training is often one of the first functions to be discontinued, because:

  I. Training is not considered part of the strategic plan.

  II. Training is treated as a cost with no quantifiable benefits.

  III. Management does not understand the connection between building and sustaining the organization's competencies and achieving profitability.

  IV.

  The correlation between the function of training and the function of product realization has not been established.

  A.

  I and II only

  B.

  I, II, and III only

  C.

  I, II, III, and IV

  D.

  II and IV only

  Correct Answer: C

• Question 499:

  From the following pairs, select the most critical factors relating to training:

  A. Support is derived from the strategic plan and the personal commitment and involvement of top management.

  B. Top management commitment and employee acceptance of the need for training.

  C. What training is needed and when.

  D. Who will deliver training and to whom.

  Correct Answer: A

• Question 500:

  Which of the following statements are true about the differences between training and education?

  I. Training focuses more on doing, whereas education focuses more on thinking.

  II. Training is typically provided by employers, whereas education might be funded but not provided.

  III. Training teaches students to acquire new knowledge, whereas education teaches new skills.

  IV.

  Training is more job focused, whereas education is more theoretical.

  A.

  I and III only

  B.

  II and IV only

  C.

  I, II, and IV only

  D.

  II, III, and IV only

  Correct Answer: C