ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 371:

  Which of the following factors should be considered in the interpretation of a histogram?

  A. Shape

  B. Stratification

  C. Control limits

  D. Correlation coefficient

  Correct Answer: A

• Question 372:

  Which of the following statements describes self-managed teams?

  A. Workgroups that operate in a highly independent manner

  B. Workgroups that operate with a goal to complete a specific task

  C. Workgroups from two or more functional areas that support the same product or service line but work independently of each other

  D. Two or more workgroups that are independent but geographically separated

  Correct Answer: A

• Question 373:

  What is the first step a process owner must take in order to create a written process?

  A. Define the current process

  B. Provide quality training to all process workers

  C. Identify the problems in the current process

  D. Allocate resources for a cross-functional improvement team

  Correct Answer: A

• Question 374:

  Which of the following is included in Kaizen?

  A. Quality function deployment (QFD)

  B. Ishikawa diagram

  C. Tree diagram

  D. 5 whys

  Correct Answer: A

• Question 375:

  Which of the following elements is basic to a reliability study?

  A. Cost

  B. Conformity

  C. Availability

  D. Probability

  Correct Answer: D

• Question 376:

  What is the first step in a process improvement effort?

  A. Reduce process cycle-time

  B. Review process outputs

  C. Identify customers of the process

  D. Identify non-value-added steps in the process

  Correct Answer: C

• Question 377:

  A company's building maintenance staff has been measuring the weekly power consumption in one building for 12 months. If the maintenance staff asks the quality manager for help analyzing data, what type of control chart should the manager recommend?

  A. XmR

  B. np

  C. u

  D. c

  Correct Answer: A

• Question 378:

  Rank in order, from first to last, the following steps for planning quality assurance within an organization.

  1.

  Define the company's purpose

  2.

  Determine basic work activities

  3.

  Develop job descriptions

  4.

  Establish quality objectives

  A. 1, 2, 3, 4

  B. 1, 4, 2, 3

  C. 3, 2, 4, 1

  D. 3, 1, 4, 2

  Correct Answer: A

• Question 379:

  The most appropriate way to address a cross-functional team member's lack of performance is by:

  A. discussing the issue with the team member's supervisor

  B. discussing the issue openly at the next team meeting

  C. providing feedback to the team member

  D. removing the member from the team

  Correct Answer: A

• Question 380:

  In cultural and human interactions, misunderstandings at the informal level are most damaging because:

  A. breaking an informal rule can affect relationships

  B. informal actions are uncontrollable

  C. a violation of an informal rule is not the responsibility of either party

  D. the parties are too embarrassed to explain their reactions

  Correct Answer: D