To identify product attributes that are important to customers, an organization should use which of the following techniques?
A. Analyze product performance using statistical tools
B. Gather information using field market research
C. Conduct simulations using returned products
D. Survey internal customers who understand the customers and the product
A line operator identified and reported a defect in one of the components from a supplier. In response, the quality manager should do which of the following first?
A. Order 100% inspection on all of the components from that supplies
B. Evaluate the impact of the defect on the final product
C. Notify purchasing of the defect
D. Notify the supplier of the defect
What is the main purpose of an FMEA?
A. Monitor and measure effectiveness
B. Monitor and measure efficiency
C. Identify and reduce waste
D. Identify and reduce risk of failure
What percentage of a process will fall within ? when the process has a normal curve?
A. 95.46
B. 98.75
C. 99.73
D. 99.98
Which of the following would be the best way to identify unmet customer needs?
A. Develop an internal survey of product defects
B. Develop a field market research study
C. Brainstorm with a team of engineering, marketing, and quality representatives
D. Perform a Pareto analysis on warranty returns
Senior management has decided to convert the company's traditional inventory system to a just-in-time (JIT) program and plans to provide training on JIT to the entire workforce. In this situation, which of the following steps should be taken first?
A. Conduct a pilot program for a small group of employees before expanding the training to the entire group
B. Survey the employees to determine the extent of training required
C. Review in-house training materials to determine whether they can be applied to the JIT program
D. Identify training providers who have the necessary expertise to deliver training or training curriculum on JIT
Which of the following is an example of a special cause of variation?
A. Poor design of a product
B. Improperly specified material
C. Poor lighting in the work area
D. Equipment malfunction
A company's receiving inspector has segregated a supplier's material for nonconformance. The production manager has overridden the inspector and is planning to issue the nonconforming material to manufacturing. In response to this situation, the quality manager should take which of the following actions first?
A. Notify management of the situation
B. Have the receiving inspector perform 100% inspection on the nonconforming material
C. Have the production staff inspect the material as they receive it and reject any nonconforming material
D. Discuss with the production manager the rationale for releasing the nonconforming material
A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?
A. Ask the senior managers what they think the problem might be
B. Ask the supervisor about the situation
C. Allow the supervisor time to fix the problem
D. Recommend the supervisor for leadership training
Supply chain management should focus on:
A. driving costs back through the supply chain
B. improving individual elements of the supply chain
C. optimizing the processes of the supply chain
D. reducing costs to the consumer
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