ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 381:

  When the human resources (HR) department provides training throughout the organization, which of the following would be considered an internal customer?

  A. The personnel who enter training records into the training database

  B. The managers and supervisors who conduct the training sessions

  C. The managers who require training for their personnel

  D. The suppliers who attend training on the company's new planning system

  Correct Answer: C

• Question 382:

  A production member has identified an issue with defects produced by a previous operation and is interested in working in quality. Which of the following steps should the manager take next?

  A. Use the information to justify your analysis

  B. Have the person transferred to your department to improve your performances

  C. Do nothing, they should remain in their current position

  D. Work with management to develop career path for employee

  Correct Answer: A

• Question 383:

  Teams that are entering the performing stage often need help in which of the following areas?

  A. Learning how to manage change

  B. Developing an understanding of how decisions are made and who should make them

  C. Clarifying member roles and developing working relationships

  D. Identifying each team member's skills, knowledge, and experience levels

  Correct Answer: C

• Question 384:

  An organization has recently revised its mission and vision to include a strong statement about its commitment to quality excellence. When the organization implements its quality training program, which of the following groups should be trained first?

  A. Upper management

  B. Middle management

  C. Line workers

  D. Quality staff members

  Correct Answer: C

• Question 385:

  The following chart was created from data collected over the past 5 months.

  

  The pattern in this chart is an example of what kind of trend?

  A. Stable

  B. Erratic

  C. Cyclical

  D. Natural

  Correct Answer: B

• Question 386:

  To create a successful process improvement program, team members should be:

  A. asked to contribute equally to the team's goals

  B. advised that they will be accountable for any adverse outcomes

  C. given the necessary authority to achieve results D. from the same department or functional area

  Correct Answer: C

• Question 387:

  Which of the following factors should be considered when strategic planning for training is conducted?

  A. Customer needs

  B. Specific training dates

  C. Location of classes

  D. Trainer costs

  Correct Answer: A

• Question 388:

  Which of the following conditions can cause a well-developed strategic quality plan to fail?

  A. Using a small planning team

  B. Inviting frontline workers to help develop the plan

  C. Lacking the will to implement the plan

  D. Lacking the ability to measure the results directly

  Correct Answer: D

• Question 389:

  A team charged with improving response time in the Accounts Payable Department has just completed a process map. Which of the following steps should the team take next?

  A. Set improvement goals

  B. Identify obvious problems

  C. Select performance measures

  D. Benchmark the process

  Correct Answer: C

• Question 390:

  Which of the following questions should a company ask before adopting a new technology?

  A. "Will it solve our existing problems or only create new ones?"

  B. "Will it eliminate our need for updating support systems?"

  C. "Will it reduce our research and development costs?"

  D. "Will it remove our communications barriers?"

  Correct Answer: A