ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 351:

  The following control chart was created to monitor a process.

  

  On the basis of this chart, which of the following conclusions can be drawn about this process?

  A. It is working as expected and no action is required.

  B. It is unstable and corrective action is required.

  C. It is cycling and corrective action is required.

  D. It is trending and investigation is required.

  Correct Answer: B

• Question 352:

  A company is considering converting a portion of its existing manufacturing space to storage in order to reduce dependence on an external warehouse. The following information reflects the results of a cost-benefit analysis.

  

  What is the total cost of the project?

  A. $40,000

  B. $51,000

  C. $61,000

  D. $63,000

  Correct Answer: C

• Question 353:

  Which of the following departments would be most effective in establishing customer requirements for a company's new or expanded business opportunities?

  A. Marketing and sales

  B. Research and development

  C. Engineering

  D. Operations

  Correct Answer: B

• Question 354:

  Which of the following is an example of an appraisal cost?

  A. Supplier rating program

  B. Supplier quality planning

  C. Supplier product qualification

  D. Operator training

  Correct Answer: C

• Question 355:

  Which of the following objectives is an example of a tactical quality goal?

  A. Reduce overall customer complaints

  B. Increase production efficiency in all departments

  C. Improve market share by 10%

  D. Reduce rework in finishing by 10%

  Correct Answer: D

• Question 356:

  Which of the following factors is crucial to the success of any project?

  A. A matrix organizational structure

  B. A multi-departmental project team

  C. Recruitment of the best available people

  D. Support from senior management

  Correct Answer: D

• Question 357:

  Which of the following statements characterizes a customer-driven organization?

  A. Front-line associates are empowered to resolve customer problems.

  B. All departments use the same procedures to document customer complaints.

  C. The customer service policy requires management to respond to customer complaints within 48 hours of receipt.

  D. Customer surveys are conducted before any changes are made to services or products.

  Correct Answer: D

• Question 358:

  Which of the following types of customer expectations is also a common cause of customer dissatisfaction?

  A. Implicit expectations

  B. Indifferent expectations

  C. Cost-benefit factors

  D. Delight

  Correct Answer: C

• Question 359:

  Which of the following is the first step in improving an existing process?

  A. Benchmarking similar processes

  B. Calculating the Cpk of the process

  C. Flowcharting the existing process

  D. Envisioning the future process

  Correct Answer: C

• Question 360:

  The key objective of analyzing a company's strengths, weaknesses, opportunities, and threats (SWOT) is to:

  A. provide a vision for developing cross-industry marketing efforts

  B. identify production processes that need to be improved to remain competitive in the marketplace

  C. assess the company's needs in the design of a comprehensive human resources training plan

  D. develop data-driven knowledge that will guide the company's future success

  Correct Answer: D