ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 341:

  According to the chart above which statement regarding causation is true?

  

  A. The improvement in customer satisfaction is causing the stagnation in market share

  B. The stagnation in market share is causing the improvement in customer satisfaction

  C. There is not a clear indication of what is causing the improvement in either factors

  D. Time is causing the stagnation in market share and the improvement in customer satisfaction

  Correct Answer: C

• Question 342:

  The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components from ABC.

  

  Customer X threatens to change suppliers unless ABC fixes the process that is creating defect type E. On the basis of the data presented above, how should ABC respond to Customer X?

  A. Explain that the problem causing defect type E is in Customer X's system

  B. Share the ABC defect data and offer to work with Customer X to solve the problem

  C. Explain that a cross-functional team has already made improvements and Customer X will soon see a decrease in type E defects

  D. Advise Customer X that the process causing the problem will be redesigned to eliminate type E defects

  Correct Answer: B

• Question 343:

  For this question, please refer to the following control chart, which shows the results of the last 25 runs of a process. The process has been in operation for 500 runs, and each run takes 1 day.

  

  The control chart shows which of the following?

  A. A process shift

  B. A process instability

  C. Normal variation

  D. A cyclical trend

  Correct Answer: C

• Question 344:

  On the basis of the trend shown in the chart below, which of the following actions, if any, would be appropriate for a quality manager to take?

  

  A. Increase the frequency of monitoring the yield

  B. Request a training session on interpretation of control charts

  C. Identify the root cause for the decline in yield

  D. None of the above; no action is required

  Correct Answer: C

• Question 345:

  The following chart was developed by a team to conduct a SWOT analysis.

  

  The S-O quadrant indicates the area where

  A. barriers need to be overcome in order to pursue opportunities

  B. business factors can result in a loss of competitive advantage

  C. the company can develop a competitive advantage

  D. the company can use its strengths to reduce the impact of external threats

  Correct Answer: C

• Question 346:

  Which of the following tools can be used to conduct a time series analysis of process performance?

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: C

• Question 347:

  A single shaft was measured by five different inspectors using the same micrometer with the following results.

  

  The variation in these measurements is best described by the concept of measurement

  A. validity

  B. correlation

  C. reliability

  D. calibration

  Correct Answer: C

• Question 348:

  The limits of an

  

  control chart are usually calculated by using which of the following values?

  A. ? standard deviations of the sample average

  B. ? standard deviations of the individuals' average

  C. ? variances of the sample average

  D. ? variances of the individuals' average

  Correct Answer: A

• Question 349:

  During strategic planning, a team develops the following draft worksheet.

  

  The team is going to use this worksheet to

  A. establish trend analysis baselines

  B. conduct a stakeholder analysis

  C. prioritize actions for process improvements

  D. evaluate resource needs

  Correct Answer: C

• Question 350:

  The chart below indicates the time to complete tasks, in weeks. Select the path for the maximum estimated number of weeks it will take to complete the project.

  

  A. A, D, G, H

  B. A, B, E, G, H

  C. A, D, E, G, H

  D. A, C, F, G, H

  Correct Answer: D