Exam Details

  • Exam Code
    :CMQ-OE
  • Exam Name
    :Certified Manager of Quality/Organizational Excellence
  • Certification
    :ASQ Certifications
  • Vendor
    :ASQ
  • Total Questions
    :664 Q&As
  • Last Updated
    :Jul 02, 2025

ASQ ASQ Certifications CMQ-OE Questions & Answers

  • Question 331:

    Which of the following tools will help clarify the cause and effect among several critical issues?

    A. Pareto analysis

    B. Prioritization matrix

    C. Interrelationship digraph

    D. Force field analysis

  • Question 332:

    Which of the following tools can be used to identify gaps between customers' perception of what they want and a supplier's ability to design and deliver that product or service?

    A. Quality function deployment

    B. Customer satisfaction surveys

    C. Design of experiments

    D. Root cause analysis

  • Question 333:

    If responsiveness is identified as a major problem in providing excellent customer service, which of the following would be an appropriate solution?

    A. Calling customers back within 24 hours of receiving their complaint

    B. Increasing the company's hours of operation

    C. Keeping more accurate records of verified complaints

    D. Providing additional training to customer service staff

  • Question 334:

    The formula above is known as the

    A. annual payback

    B. benefit-cost ratio

    C. net present value (NPV)

    D. internal rate of return (IRR)

  • Question 335:

    Which of the following is the first step in the start-up of a capital project?

    A. Obtain resource commitments from line organizations

    B. Obtain authorization from management to proceed

    C. Establish contracts for services to be purchased

    D. Train project leaders,

  • Question 336:

    A continuous process yields the following output data. On the basis of this chart, which of the following questions would be appropriate to ask about this process?

    A. "Are all of the data points accurately placed on the chart?"

    B. "Do the operators adjust the machines frequently?"

    C. "Did something out of the ordinary happen between noon and 3 p.m.?"

    D. "Is the equipment showing significant wear?"

  • Question 337:

    The house of quality pictured above was designed for product planning and development to specific customer wants and needs. Which of the following sections would contain the planning matrix that lists market research and strategic planning?

    A. 2

    B. 3

    C. 5

    D. 6

  • Question 338:

    The following chart was developed by a team.

    This is an example of what type of chart?

    A. PERT

    B. Gantt

    C. Pareto

    D. Shewhart

  • Question 339:

    Which of the following graphs indicates a positive correlation between two sets of data?

    A. Option A

    B. Option B

    C. Option C

    D. Option D

  • Question 340:

    The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components from ABC.

    After Customer Y complained about the defect type A. ABC made process improvements that reduced defect A at Company Y to 5% for all of their products. The next step for ABC's quality manager to take should be to:

    A. organize a quality team to continue to reduce the percentage of defect type A for customer Y

    B. organize a quality team to solve the problem with defect type B

    C. begin in-house inspections of all products to monitor for defect type A

    D. begin in-house inspections of all products to monitor for any defect types

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