ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 321:

  A benefit-cost analysis can best be used to:

  A. align project costs with original budget forecasts

  B. evaluate the performance of project team members

  C. compare the performance of different project teams

  D. compare savings earned against resources invested

  Correct Answer: B

• Question 322:

  If a supplier audit reveals that the supplier's quality system has several serious deficiencies, the customer's quality manager should take which of the following actions first?

  A. Ask the supplier for a corrective action response

  B. Schedule a follow-up audit

  C. Advise purchasing to find a different source for the supplier's products

  D. Notify senior management of any problems found with this supplier's products

  Correct Answer: A

• Question 323:

  An effective way to reinforce the knowledge that workers acquire through classroom training is by:

  A. planning follow-up training at fixed times

  B. providing opportunities to use course content on the job

  C. requiring senior managers to attend the training with hourly workers D. ensuring that employees who need training have the opportunity to attend

  Correct Answer: B

• Question 324:

  Which of the following approaches best describes a customer focused organization that involves continual improvement of all aspects of the organization?

  A. JIT manufacturing

  B. Total quality management

  C. Quality assurance

  D. Quality function deployment (QFD)

  Correct Answer: B

• Question 325:

  Which of the following are essential ingredients to achieving worker satisfaction?

  A. Establishing goals and defined task detail

  B. Providing assistance with personal problems

  C. Giving full freedom to employees

  D. Giving recognition to the employees for what is accomplished

  Correct Answer: A

• Question 326:

  Which of the following groups should be responsible for monitoring organization-wide quality initiatives?

  A. A team of representative managers

  B. The quality council

  C. The customers most affected by the initiatives

  D. The individual owners of the initiatives

  Correct Answer: A

• Question 327:

  In order to acquire state funding, a nonprofit agency must conform to designated quality standards. The director has chosen the Baldrige criteria as a guideline to develop a new quality system. Traditionally, the agency has been loosely structured with little documentation or internal accountability. To avoid roadblocks, which of the following approaches would be best for getting the system started?

  A. Bringing in a consultant to design and implement the system

  B. Adjusting the Baldrige criteria to fit the agency culture

  C. Using a cross-functional design team to develop the system

  D. Reassuring the agency staff that their workloads will not increase

  Correct Answer: C

• Question 328:

  The best way to shorten the development cycle for introducing new products to the marketplace is to:

  A. identify all potential suppliers during the design process and certify the best ones

  B. enlist the help of critical suppliers during the development process

  C. factor supplier lead times into the design process

  D. select suppliers that have the excess capacity to accommodate new operations

  Correct Answer: A

• Question 329:

  When a project requires collaboration among different functional areas, the first step for the project manager should be to:

  A. develop a schedule that includes all project activities from beginning to end

  B. choose project members on the basis their previous project experience

  C. determine who should attend project update meetings

  D. gain support from the area managers whose staff will be serving on the project

  Correct Answer: B

• Question 330:

  Which of the following approaches should a manager take to solve interdepartmental problems?

  A. Implement a companywide policy requiring cross-functional collaboration on all teams

  B. Institute mandatory training on cross-functional teams for all employees

  C. Form cross-functional teams to address issues that affect multiple departments

  D. Require all managers to attend training on collaboration and conflict management

  Correct Answer: C