According to Kirkpatrick's Four-Level Training Evaluation Model, what level is the most important and the most difficult to determine?
A. Results
B. Behavior
C. Reaction
D. Learning
Which of the following statements is true about special causes of variation that are under the control of a machine operator?
A. They have assignable causes and make up a small part of all variations.
B. They have assignable causes and make up the majority of all variations.
C. They are system problems and make up the small of all variations.
D. They are system problems and make up a majority part of all variations.
A customer is developing a supplier evaluation program and uses five different companies to supply raw materials and component parts. Which of the following methods should the quality manager use to establish baseline data on these suppliers?
A. Analyze the appraisal costs for each supplier
B. Analyze the prevention costs for each supplier
C. Calculate the cost of nonconformances on incoming shipments
D. Calculate the percentage of on-time delivery
What is the first step in implementing quality function deployment (QFD)?
A. Define the technical requirements
B. Identify the customer requirements
C. Identify competitive products
D. Relate the customer requirements to the technical requirements
A project improvement team has identified several key issues but disagrees over the importance of certain issues. If project resources are limited and the key issues are similar, which of the following tools will help resolve the disagreement?
A. A prioritization matrix
B. An affinity diagram
C. An interrelationship digraph
D. A cause and effect diagram
What type of organizational structure supports operational, project-based decision-making while retaining independent functional management?
A. Hierarchical
B. Functional
C. Inverted pyramid
D. Matrix
In a reduced-cycle-time environment, line workers should have the authority to take which of the following actions?
A. Supervise maintenance workers who perform adjustments on line equipment
B. Stop the line if incoming material is suspect
C. Develop their own work schedules, as needed
D. Respond to product complaints from external customers
Which of the following tools provides top management with a macro-level review of the effectiveness of the quality system?
A. Industry trend data for ISO Certifications
B. Baldrige application self-analysis worksheet
C. Catastrophe plans for quality records
D. Procedures for processing nonconformances
Which of the following sets of elements describes the key phases of a ship-to-stock (STS) system?
A. Candidacy, qualification, maintenance
B. Quality, cost, delivery
C. Forecasting, scheduling, inventory
D. Value streams, added value, waste
To reduce the potential for liability on a safety-related product component, management should focus on which of the following factors?
A. Process control procedures
B. Corrective action program
C. Product design
D. Process validation
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