ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 301:

  A team has been formed to evaluate how a transaction is received, reviewed, and approved. The team is also charged with developing work instructions for a group of new employees who will be handling these transactions. The most effective way for the team to start would be to review the:

  A. process from start to finish

  B. current ISO requirements

  C. current training manual

  D. new employees' job description

  Correct Answer: A

• Question 302:

  In a customer identification analysis, classifications should be made on the basis of which of the following pairs of factors?

  A. Consumer models and price takers

  B. Suppliers and price makers

  C. Markets and end-users

  D. Consumer groups and cost drivers

  Correct Answer: C

• Question 303:

  A company's vision and mission statements should be used to generate its:

  A. strategic plans

  B. process improvements

  C. quality objectives

  D. tactical objectives

  Correct Answer: A

• Question 304:

  Which of the following metrics is included in a balanced scorecard?

  A. Finance, customers, internal processes, learning

  B. Balance sheet, income statement, customer satisfaction, employee satisfaction

  C. Human resources, accounting, operations, marketing

  D. Strategies, tactics, functions, finances

  Correct Answer: A

• Question 305:

  A company's mission statement is defined as the:

  A. ultimate ambitions of the company

  B. purpose for the company's existence

  C. way in which the company will achieve its vision

  D. company's beliefs and what it stands for

  Correct Answer: B

• Question 306:

  Rank in order the following documents that a company should develop, from highest level of importance to lowest, as recommended by ISO standards.

  1.

  Work instructions

  2.

  Corporate quality manual

  3.

  Checklists and logs

  4.

  Procedure manuals

  A. 1, 3, 4, 2

  B. 2, 1, 4, 3

  C. 2, 4, 1, 3

  D. 3, 4, 1, 2

  Correct Answer: C

• Question 307:

  Changing a system from hierarchical decision-making to empowered employees requires all stakeholders to:

  A. have mutual trust

  B. have authoritative voices

  C. be held accountable for team actions

  D. take responsibility for assigning tasks

  Correct Answer: A

• Question 308:

  Total productive maintenance (TPM) is best described as a method:

  A. that includes prevention, improvement of productivity, and involves experts and operators

  B. similar to preventive maintenance and is relegated to the maintenance department

  C. used to translate user demands into design quality

  D. that displays a project's key activities and duration

  Correct Answer: B

• Question 309:

  Dissatisfied customers most often change their purchasing habits with a supplier as a result of the:

  A. supplier's location

  B. time of complaint resolution

  C. price of product

  D. lack of response from the supplier

  Correct Answer: C

• Question 310:

  After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts. If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?

  A. Reinforcement

  B. Learning

  C. Behavior

  D. Results

  Correct Answer: D