ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 291:

  Which of the following best represents an effective approach to predicting future business performance?

  A. Return on investment (ROI) reporting

  B. Financial reports with actual costs from the previous year

  C. Trend analyses with leading indicators

  D. Quality system audits

  Correct Answer: C

• Question 292:

  A 500-employee company is being acquired by one of its competitors. How should the company president communicate this change to the employees?

  A. Alert them to pending media announcements

  B. Ask managers to notify employees in their own reporting line

  C. Publish a special issue of the company newsletter

  D. Hold a companywide meeting

  Correct Answer: D

• Question 293:

  A company has been a successful supplier to the domestic auto industry, and the sales manager wants to further expand sales to new, transplant companies entering the country. The business model of these new companies is different than those of the domestic companies. The quality manager estimates that the company's resources will be used beyond their capacity in an attempt to support the sales manager's requirements. In this situation, the quality manager should take which of the following actions?

  A. Request additional quality staff to handle the anticipated problems that come from such sudden growth

  B. Notify marketing of the need to begin offering culturally sensitive promotional items

  C. Advise senior management that the quality budget will have to be expanded to meet the new demands

  D. Develop a strategy to coordinate emerging resource requirements throughout the organization

  Correct Answer: D

• Question 294:

  Which of the following sets of elements form the basis for human resource management and overall organizational performance?

  A. Organization of work, employee performance management, hiring, and career progress

  B. Customer requirements, union issues, and human processes

  C. Management directives, organizational structure, and staff availability

  D. Strategic planning, staff availability, and staff knowledge of technology

  Correct Answer: C

• Question 295:

  Reduced routine inspection is a result of which classification of supplier?

  A. Qualified

  B. Preferred

  C. Certified

  D. Approved

  Correct Answer: A

• Question 296:

  "This process is used to develop, design, produce, and service a product that is most economical, most useful, and always satisfactory to the consumer." This statement is the definition of:

  A. companywide quality control

  B. six sigma

  C. lean manufacturing

  D. plan-do-check-act

  Correct Answer: A

• Question 297:

  Which of the following types of reinforcement is most likely to promote persistent efforts to achieve?

  A. Negative, on a variable schedule

  B. Negative, on a fixed schedule

  C. Positive, on a variable schedule

  D. Positive, on a fixed schedule

  Correct Answer: D

• Question 298:

  A machining process engineer has calculated that the purchase of a new $150,000 cutter for machines would enable the assembly area to increase output by 30% or more. The engineer turned the idea over to the machining department leadership, who reviewed the suggestion and, without further consultation, made a decision on the proposed purchase. This decision-making process is typical of which of the following types of organizational structures?

  A. Matrix

  B. Functional

  C. Cross-functional

  D. Vertical

  Correct Answer: B

• Question 299:

  Which of the following would be the focus of a competitive analysis?

  A. Business practices that seem to work effectively

  B. Strategies and market position

  C. Market requirements and customer needs

  D. Industry segments and customer groups

  Correct Answer: B

• Question 300:

  To monitor performance, an organization should develop measurements and indicators that:

  A. provide the basis for making decisions

  B. provide a return on quality

  C. use a standardized costing system

  D. use an activity-based costing system

  Correct Answer: A