ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 281:

  Which of the following steps should an organization take immediately after creating its strategic plan?

  A. Translating the plan into actions

  B. Leveraging customer needs into profit opportunities

  C. Defining its mission and vision

  D. Deploying its quality goals

  Correct Answer: D

• Question 282:

  Team ground rules are generally established during which of the following stages of team growth?

  A. Forming

  B. Storming

  C. Norming

  D. Performing

  Correct Answer: A

• Question 283:

  Which of the following components in a feedback loop is designed to measure the performance of an item and report the result to the umpire?

  A. Actuator

  B. Sensor

  C. Goal

  D. Process

  Correct Answer: B

• Question 284:

  In the development of a quality improvement plan, which of the following steps should be taken first?

  A. Document the plan

  B. Evaluate current process performance

  C. Verify the expected results of the plan

  D. Decide what changes need to be made

  Correct Answer: D

• Question 285:

  In quality improvement projects, the primary role of upper management is to:

  A. review and approve policies related to the project

  B. provide oversight on a monthly basis

  C. develop project cost analyses

  D. establish customer requirements

  Correct Answer: A

• Question 286:

  In order for a self-directed work team to be successful, the individual members must be responsible for:

  A. team management

  B. statistical process control analysis

  C. employee recognition

  D. new member training

  Correct Answer: B

• Question 287:

  In quality function deployment (QFD), customer requirements should be classified as:

  A. inputs

  B. outputs

  C. opportunities

  D. objectives

  Correct Answer: D

• Question 288:

  In order for policies and values to reflect a company's vision, the strategic planning process must begin with:

  A. factors that address stakeholder needs

  B. goals that are achievable within 2-3 years

  C. key performance metrics

  D. strategies for meeting product-to-market delivery challenges

  Correct Answer: A

• Question 289:

  The most important criteria in the selection of an internal quality auditor is whether that person is:

  A. responsible for a functional area that is similar to the one being audited

  B. independent from the functional area being audited

  C. experienced as a quality auditor

  D. experienced in the functional area being audited

  Correct Answer: D

• Question 290:

  Quality training is likely to be most effective when which of the following conditions exist?

  A. Pre-tests and post-tests are used to measure training success.

  B. Class size is limited to eight or less.

  C. Managers support and reinforce the training.

  D. Training is mandated by customer requirements.

  Correct Answer: C