ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 271:

  An effective way for a customer to prepare to negotiate with a current supplier is by

  A. identifying critical performance issues

  B. implementing statistical process control

  C. reviewing warranty claims

  D. writing a sample contract

  Correct Answer: A

• Question 272:

  One of the primary purposes of a training needs analysis is to

  A. identify the employees' education levels

  B. validate management's strategic training vision

  C. determine where training will be most effective

  D. complete a cost-benefit analysis of the training plan

  Correct Answer: C

• Question 273:

  A quality manager who is implementing a process improvement project in a production area should do which of the following first?

  A. Implement SPC training

  B. Generate control charts

  C. Develop a flowchart

  D. Conduct a process capability study

  Correct Answer: B

• Question 274:

  Rank in order, from first to last, the following steps for creating a house of quality diagram.

  1.

  Conduct an evaluation of competing products

  2.

  Identify technical requirements

  3.

  Identify customer requirements

  4.

  Relate customer requirements to technical requirements

  5.

  Determine which technical requirements to employ

  A. 1, 2, 5, 3, 4

  B. 2, 3, 5, 1, 4

  C. 3, 1, 2, 4, 5

  D. 3, 2, 4, 1, 5

  Correct Answer: C

• Question 275:

  Which of the following conditions is an example of a constraint on system performance?

  A. Excess workers

  B. Excess hold time

  C. Serial bottlenecks

  D. Undesirable defects

  Correct Answer: B

• Question 276:

  Regulatory standards are derived from which of the following sources?

  A. Contracts

  B. Legislation

  C. Consumer groups

  D. ISO 9001

  Correct Answer: B

• Question 277:

  Which of the following actions by a customer will support long-term relations with a supplies?

  A. Focusing on developing clear purchase orders and contract provisions

  B. Training purchasing staff to facilitate communications between suppliers and end-users

  C. Creating opportunities for the supplier's quality engineers to meet with the purchasing staff

  D. Scheduling regular meetings with the supplier to discuss plans and problem-solving options

  Correct Answer: A

• Question 278:

  When a project manager is preparing detailed plans containing the scope, time, costs, and quality, the project is in which phase?

  A. Concept

  B. Implementation

  C. Development

  D. Termination

  Correct Answer: A

• Question 279:

  In the theory of constraints, what is the greatest obstacle to eliminating a policy constraint?

  A. The cost of revising the policy

  B. Resistance to change

  C. Identifying the physical constraint related to the policy

  D. Implementing a timeline for eliminating the constraint

  Correct Answer: B

• Question 280:

  A company purchases electronic components and then assembles them to produce customer-specified code readers. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?

  A. Eliminate inspection and internal auditing

  B. Move production in-house to prevent costs

  C. Evaluate suppliers against defined criteria

  D. Implement a corrective action system to improve supplier performance

  Correct Answer: C