ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 181:

  Which of the following is an appropriate way to resolve conflict?

  A. Find a convenient time and place to discuss the issue rationally

  B. Use power and authority to realign the conflict to support the larger organization

  C. Work together to find a mutually agreeable solution

  D. Document the resolution in the personnel files of all parties involved in the conflict

  Correct Answer: C

• Question 182:

  A cross-functional project team has been developed with members in different geographic locations. This is known as which of the following types of teams?

  A. Virtual

  B. Cellular

  C. Special project

  D. Ad hoc

  Correct Answer: A

• Question 183:

  Which of the following quality dimensions is more appropriate for service organizations than for manufacturing companies?

  A. Workmanship

  B. Accessibility

  C. Conformance

  D. Performance

  Correct Answer: C

• Question 184:

  In project management, a benefit/cost ratio can be used to

  A. select team leaders

  B. select projects

  C. allocate appropriate resources

  D. calculate a project's true cost

  Correct Answer: B

• Question 185:

  According to Deming, management by fear most often results from managers who are driven by

  A. numbers

  B. facts

  C. improvement objectives

  D. market changes

  Correct Answer: C

• Question 186:

  Which of the following actions will help transform the culture of a traditional organization to one that supports a total quality philosophy?

  A. Surveying internal customers and external end-users to determine product successes and failures

  B. Recognizing employees as collaborators in a network of interrelated processes

  C. Training individual employees to be able to fulfill functional roles anywhere in the organization

  D. Rewarding the top performing individuals, departments, and divisions in their competition with each another

  Correct Answer: B

• Question 187:

  How many constraints could there be in a system at any given time?

  A. Zero

  B. One

  C. Two

  D. Three

  Correct Answer: B

• Question 188:

  The best way to identify all of the customers of a product is to

  A. ask sales who uses the product

  B. ask marketing who buys the product

  C. conduct double blind surveys throughout the market

  D. develop a flow diagram which follows the product to see who it affects

  Correct Answer: D

• Question 189:

  Which of the following methods can help a company identify the "vital few" when managing multiple customer demands?

  A. Six sigma

  B. The 80/20 rule

  C. Market segmentation

  D. Total quality management

  Correct Answer: B

• Question 190:

  Companies that survey their internal customers have learned which of the following about quality-related issues?

  A. Satisfied employees will be able to explain customer service policies and procedures more accurately than dissatisfied employees.

  B. The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction.

  C. Internal customer satisfaction drives internal supplier support.

  D. Internal customer satisfaction drives external supplier support.

  Correct Answer: B