According to Deming, the main reason that employees receive poor annual performance ratings is
A. lack of employee interest
B. lack of a self-rating system.
C. unclear expectations by their supervisor
D. insufficient preparation for the appraisal interview by their supervisor
Which of the following factors is most likely to affect a project's cost?
A. Increased scope of work
B. Unreliable time estimates
C. Supply delays
D. Change of due dates
A service provider decides to expand its operations and determines that the company will need three quality engineers to assist with the expansion. Making the decision to hire these engineers as a means of supporting the company's growth is an example of
A. a SWOT analysis
B. a strategic plan
C. an organizational goal
D. an action plan
Which of the following approaches should be used to ensure that a training program will help solve a particular problem?
A. Use certified trainers
B. Avoid lectures as a teaching method
C. Conduct a needs analysis
D. Standardize the training materials
Which of the following methods is considered a non-routine communication between a supplier and a customer?
A. Certificate of compliance with test result
B. Quarterly supplier performance report
C. Monthly release from blanket order
D. Nonconformance report
If an activity time within a critical path is increased, which of the following is most likely to occur?
A. The project will be delayed.
B. Additional resources will have to be made available.
C. Costs will increase.
D. All activities in the project will be affected.
A company is in the planning phase of a supplier relations program. Which of the following steps is critical to establishing a successful program?
A. Identifying appropriate commodities from procurement
B. Analyzing the cost of procurement
C. Evaluating the replacement of existing suppliers
D. Determining the needs of the customer
When a quality improvement program is being implemented in an organization, which of the following employees should be trained first?
A. Upper management
B. Middle management
C. Line supervisors
D. Production workers
Which of the following factors is most effective for sustaining performance on process improvement teams?
A. Training
B. Rewards
C. Feedback
D. Planning
A company's human resources (HR) department recently conducted a training needs analysis and identified new training requirements for staff in the quality department. Most of the employees in that department have been with the company for many years and openly resent the suggestion that they need additional training. In this situation, what would be the best way for the quality manager to respond?
A. Ask HR to waive the training requirements for staff that have more than five years of service in quality
B. Suggest that the employees present their concerns to the HR staff who conducted the needs analysis
C. Discuss with the employees how the training can help the company better satisfy its customers
D. Advise the employees that they are all required to attend the training, regardless of whether they need it
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