Which of the following elements is critical to teams being successful?
A. They start with corporate objectives.
B. They agree on their mission or purpose.
C. They establish weekly targets and plans.
D. They establish long-range goals.
Which of the following tools is used to help organize the output from a brainstorming session?
A. Affinity diagram
B. Tree diagram
C. Activity network diagram
D. Interrelationship digraph
A quality manager wants to provide problem-solving training to the company's line employees so they can identify and solve problems in their work areas. Which of the following training scenarios will best meet the quality manager's objectives?
A. Audience: Work teams Material: Actual work problems
B. Audience: Work teams Material: Industry-wide case studies
C. Audience: Open enrollment Material: Industry-wide case studies
D. Audience: Open enrollment Material: Actual work problems
The most common reason that companywide quality training programs fail is because the
A. participants' baseline skills are too diverse
B. language and concepts are too complex
C. participation by various functional departments is lacking
D. support of management is lacking
When a team is learning to work together effectively and its members start to seek one another's opinions, the team is at what stage of development?
A. Forming
B. Storming
C. Norming
D. Performing
Which of the following approaches to conflict allows all parties to feel positive about the resolution?
A. Collaborating
B. Compromising
C. Smoothing
D. Avoiding
Supplier certification should be based on an assessment of the supplier's
A. manufacturing methods
B. inspection effectiveness
C. process capability
D. field failure resolution process
A customer's supplier performance system requires suppliers to develop an improvement plan if they submit shipments containing multiple nonconformances. Which of the following elements should the customer require as part of those improvement plans?
A. Root cause analysis
B. Independent confirmation of the nonconformance
C. Process audits at the supplier's facility
D. Tightened incoming inspections
The first step a customer should take when developing a supply chain should be to establish
A. the specific ISO certification that its approved suppliers will need
B. a supplier rating system
C. requirements and specifications for products and services
D. documented procedures for incoming inspection
A nonconforming product that is discovered during manufacturing should be classified as what kind of cost of quality?
A. Prevention
B. Appraisal
C. External failure
D. Internal failure
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