In terms of performance and perception, which of the following best describes a car with a reputation as an unreliable vehicle that gets better mileage and more reliable operation at lower cost than other vehicles in its class?
A. Performance: Positive Perception: Negative
B. Performance: Positive Perception: Positive
C. Performance: Negative Perception: Negative
D. Performance: Negative Perception: Positive
An organization should develop a mission statement in order to define the organization's
A. purpose for existence
B. overall strategy
C. long-term goals
D. cultural values
The primary role of quality management at the executive level is to
A. formalize and standardize the quality process
B. facilitate productivity improvements and team development
C. develop customer and supplier partnerships
D. concentrate on strategies that impact the organization's success
Which of the following formulas is used to calculate takt time?
A. Total production time divided by the quantity demanded by the customer in that time
B. Quantity demanded by the customer in a period of time divided by available production time
C. Quantity demanded by the customer in a period of time divided by total production time
D. Available production time divided by the quantity demanded by the customer in that time
A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier
A. calibrates its measurement and test equipment in accordance with the ISO 17025 standard
B. produces specified products or services while reducing its investment in appraisal and prevention processes
C. has achieved superior ratings from a consumer advocacy group
D. produces products or services that consistently meet or exceed customer requirements
In the initial stage of project planning, which of the following would be considered an external factor influencing the project?
A. The company's organizational structure
B. The state of technology
C. The availability of technical personnel
D. The company's management philosophy?
Which of the following quality-related information should be included in a company's annual business plan?
A. Technological restraints that affect inspection and testing processes
B. Organizational goals that are designed to be deployed by employees throughout the organization
C. Prospective suppliers that qualify for partnership agreements
D. Market share or revenue targets that reflect increases over current levels
A system that is designed to ensure that procedures are current, properly authorized, and accessible is known as document
A. imaging
B. control
C. cross-linking
D. audit
A work environment in which management exercises control over employees and the decision-making process is described by which of the following management models?
A. Type A
B. Type B
C. Theory X
D. Theory Y
Which of the following types of benchmarking is used to compare similar processes that are used in different industries?
A. Internal
B. Financial
C. Functional
D. Generic
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