ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 151:

  According to the Baldrige Criteria, which of the following statements best describes a company that uses continuous improvement for performance?

  A. Management uses fact-based performance measures to make decisions.

  B. Management monitors the performance of its direct competitors.

  C. The company's market share and customer satisfaction levels are better than competitors.

  D. The company documents its production and service processes.

  Correct Answer: C

• Question 152:

  To communicate effectively, managers must understand that their own culture is A. not the only culture

  B. not relevant in the workplace

  C. the subordinate culture

  D. the dominant culture

  Correct Answer: A

• Question 153:

  The first step toward implementing a quality policy is to develop

  A. a strategic plan

  B. a documentation method

  C. an improvement goal

  D. a control system

  Correct Answer: D

• Question 154:

  In order to manage the needs of multiple customers, the management group should first

  A. develop custom tailored, independent systems to meet the needs of each customer

  B. develop and perform a needs assessment for each customer

  C. develop standardized processes that will treat all customers the same

  D. develop cost effective processes that meet the needs for the majority of customers

  Correct Answer: B

• Question 155:

  The primary purpose of establishing a timetable for achieving strategic objectives is to

  A. allow area leaders to exercise their professional judgment regarding when to implement the strategic plan

  B. ensure that the objectives are linked to departmental goals

  C. establish authority and accountability for each objective

  D. compare actual progress against expected progress

  Correct Answer: C

• Question 156:

  The logistics component of a supply chain management system should be used to

  A. monitor the cost of transporting goods between suppliers and the customer

  B. monitor product delivery times in just-in-time (JIT) systems

  C. reduce the cost of handling, inventorying, and transporting products

  D. reduce the cost of receiving products from suppliers

  Correct Answer: C

• Question 157:

  Design for six sigma most commonly uses which of the following tools?

  A. 5 whys

  B. Root cause analysis

  C. Process decision program chart

  D. DOE

  Correct Answer: B

• Question 158:

  A key benefit of advanced customer-supplier partnering is

  A. increased focus on customer complaints

  B. combined resources

  C. decentralization

  D. electronic data access

  Correct Answer: B

• Question 159:

  Which of the following actions by a quality manager will result in improvements in an organization's understanding of quality?

  A. Asking the company president to introduce organization-wide quality improvement programs

  B. Collaborating with quality managers from other organizations to identify best practices

  C. Meeting with staff from various departments to align quality policies with organizational goals

  D. Making a presentation to senior management on the value of process audits

  Correct Answer: C

• Question 160:

  The first step in the start-up of a project is the

  A. establishment of project controls

  B. development of a work breakdown structure

  C. authorization of the project by management

  D. identification of team members

  Correct Answer: C