ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 141:

  Which of the following statements is most constructive when a team is reviewing the performance of one of its members?

  A. "Meets regularly with other team members."

  B. "Checks results of other team members' work."

  C. "Writes clear and succinct meeting minutes."

  D. "Scored well on the Myers-Briggs test."

  Correct Answer: D

• Question 142:

  Commonly shared values, beliefs, and attitudes form an organization's

  A. mission

  B. strategy

  C. policy

  D. culture

  Correct Answer: D

• Question 143:

  Which of the following factors is most likely to affect a project's completion time?

  A. Impractical predecessor relationships

  B. Incorrect supplier bids

  C. High labor costs

  D. Budget revisions

  Correct Answer: A

• Question 144:

  Which of the following characteristics is typical of learning organizations?

  A. ISO 9001 registration

  B. Strong profit margin

  C. Creative conflict

  D. Groupthink

  Correct Answer: C

• Question 145:

  Which of the following approaches is most effective for long-term conflict resolution?

  A. Forcing a solution

  B. Avoiding conflict

  C. Confronting issues

  D. Escalating the conflict

  Correct Answer: C

• Question 146:

  In project management, the term "resource overloading" refers to

  A. providing extra resources to complete the project

  B. having fewer resources than necessary to complete the project

  C. adding technical resources to the project

  D. ensuring total resource utilization

  Correct Answer: B

• Question 147:

  A company is redeveloping its strategy from short-term profits to recognizing internal and external customers as primary drivers of success. In the past, the finance department maintained a traditional focus on the "numbers" aspect of the organization's performance. Which of the following actions will help finance staff members to become active participants in the company's new strategic plan?

  A. Maintaining finance as a centralized function but training its staff members in problem-solving tools

  B. Improving financial transaction processing time by reducing cycle time

  C. Inviting finance staff to serve on cross-functional teams and learn how to use quality tools

  D. Requiring finance to link its standard metrics to key indicators of customer satisfaction

  Correct Answer: D

• Question 148:

  Which of the following tools is used for project planning, scheduling, and control?

  A. Decision tree

  B. Gantt chart

  C. Interrelationship digraph

  D. Prioritization matrix

  Correct Answer: B

• Question 149:

  Which of the following steps should be completed first when a quality manager is developing a plan for quality training?

  A. Develop the training curricula

  B. Determine the training needs

  C. Create a list of employees who need training

  D. Calculate the total cost of the training

  Correct Answer: B

• Question 150:

  Which of the following indicates the most improved cost of quality (COQ) performance?

  A. An upward trend in prevention costs with a downward trend in appraisal costs

  B. An upward trend in appraisal costs with a downward trend in prevention costs

  C. A downward trend in internal failure costs with a downward trend in appraisal costs

  D. A downward trend in external failure costs with an upward trend in internal failure costs

  Correct Answer: B