IIBA IIBA Certifications CCBA Questions & Answers

• Question 491:

  You are the business analyst for your organization and you've been working with several stakeholders to gather requirements for approval.

  The requirements have been approved with the exception of a conflict on one requirement. What must you and the stakeholders do in regard to this conflict before the business analysis endeavor may continue?

  A. The requirement with the conflict should be excluded from the approved set of requirements and must be resolved before it can be joined to the approved set of requirements.

  B. The conflict must be documented as a risk.

  C. The conflict must be resolved before the set of requirements may be approved.

  D. The conflict must be documented in an issues log, assigned to an issue owner, and then the endeavor may continue.

  Correct Answer: C

  Before the requirements can be approved, consensus must be reached among the stakeholders. The conflict must be resolved before moving forward in the endeavor. D is incorrect. This isn't a valid statement. B is incorrect. This isn't a valid statement. A is incorrect. This isn't a valid statement.

• Question 492:

  A finance manager wants to begin a new project to replace the existing expenses processing system. The finance manager feels that the current expense submission-to- reimbursement process takes too long and is substantiated by 50% more complaints regarding incorrect reimbursement amounts than the same time last year. What should the business analyst (BA) investigate first?

  A. Submission processes to determine which activities can be fully automated

  B. Business process to uncover inefficiencies and falling control points

  C. Enterprise information model to ensure definitions are still valid

  D. Finance solution vendors for inclusion in a Request for information

  Correct Answer: B

  The BA should investigate the business process to uncover inefficiencies and failing control points first. This is because the problem statement given by the finance manager indicates that there are issues with the current process that need to

  be resolved before replacing the system. The BA should analyze the current state of the process, identify the root causes of the problems, and recommend improvements that can address them. The other options are not relevant at this stage

  of the project. References:

  BABOK Guide, section 5.1: Plan Business Analysis Approach CCBA Practice Test,

• Question 493:

  A software company wants to make a gradual change from its traditional way of developing requirements to a more adaptive approach. A business analyst (BA) is hired to quantify the probability that the solution will meet the company's needs and assess the relevant risks. Which element of risk assessment does the BA need to consider?

  A. Negative Impact to value

  B. Positive Evaluation Results

  C. Risk Tolerance

  D. Issue Management

  Correct Answer: C

  The element of risk assessment that the BA needs to consider is risk tolerance. Risk tolerance is the degree of uncertainty that an organization or a stakeholder is willing to accept in relation to the achievement of its objectives or goals1. Risk tolerance can vary depending on the type, impact, and likelihood of the risk, as well as the stakeholder's attitude, perception, and preference. The BA should consider the risk tolerance of the organization and the stakeholders when quantifying the probability that the solution will meet their needs and assessing the relevant risks. References: 1: BABOK Guide v3, Section 3.2

• Question 494:

  Which of the following documents graphically depicts the project team members and displays their interrelationship for a specific project?

  A. Project team directory

  B. Project organization chart

  C. Project scope statement

  D. Project charter

  Correct Answer: B

  Project organization chart is a document that graphically portrays the team members of the project and their interrelationships for a specific project. An organization chart is a diagram that shows the hierarchical structure of an organization. Usually a chart starts with a higher or superior level and branches downward to subordinate levels. D is incorrect. The project charter is the document that formally authorizes a project. The project charter provides the project manager with the authority to apply organizational resources to project activities. A is incorrect. It is a documented list of project team members, their project roles, and communication information. C is incorrect. Project scope statement is the narrative description of the project scope. It includes major deliverables, project assumptions, project constraints, and a description of work. It helps developing a common understanding of project scope among the stakeholders. It is a documented description of the project to answer Questions such as What is being produced? How is it being produced? What is included? etc.

• Question 495:

  The project plan called for deliverables to be handed over at the end of the project. Although the client's business team was satisfied, the client's technical team was extremely resistant to this approach. What could the business analyst (BA) do to mitigate the technical team's resistance?

  A. Escalate to project sponsor

  B. Meet with technical team

  C. Reassess the project objectives

  D. Email the business team

  Correct Answer: C

• Question 496:

  A business. analyst (BA) is working on a project to implement a commercial off-the-shelf application for tracking customers. In an observation session with a Domain subject matter expert (SMF). the BA notes that the SME keeps separate records for the customers who are also vendors. The BA knows that the new software has a module for vendor management that would integrate the vendor and customer records. Which type of opportunity has the BA identified?

  A. Reduction of duplicate tasks performed by staff

  B. Potential to provide future value supported by the system

  C. Ability to provide greater amount of information to staff

  D. Automation to increase consistency of behavior

  Correct Answer: A

  This answer is correct because keeping separate records for customers who are also vendors is a duplicate task that can be eliminated by using the new software module. This would improve efficiency and accuracy of data. The other options are not opportunities identified by the BA in this scenario. References: BABOK Guide v3, page 15; CCBA Mock Test,

• Question 497:

  A business analyst (BA) is informing stakeholders about the importance of quality when eliciting requirements. What characteristic describes a quality requirement?

  A. Simplistic

  B. Consistent

  C. Critical

  D. Functional

  Correct Answer: B

  When a requirement is considered consistent, it really means that it aligns with the identified needs of the stakeholders. It also means that the requirements do not contradict any other requirements.

• Question 498:

  A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA communicated the observation to the leadership team of the organization because many on-going projects were triggered by those regulations. The leadership team unanimously decided to cancel the initiatives that were driven by the government regulations. What is the corporation's attitude towards risk?

  A. Risk Neutral

  B. Risk Averse

  C. Risk Tolerant

  D. Risk Seeking

  Correct Answer: B

  Risk seeking: When a company is risk-seeking, it means that they are willing to take on more risk as long as a higher potential value will be achieved, perhaps even seeking higher risks for a higher-value return.

• Question 499:

  A business analyst (BA) has developed requirements for a project containing sensitive information. The requirements were approved and the solution was implemented. What should the BA do to ensure these requirements are maintained for future reference?

  A. Print the requirements package and distribute it to stakeholders in person

  B. Archive the requirements package in the business analysis portal

  C. Store the requirements package on secure shared drive

  D. Send the requirements package to stakeholder in a password protected email

  Correct Answer: B

  The BA should archive the requirements package in the business analysis portal to ensure these requirements are maintained for future reference. Archiving is a process of storing and preserving records or documents for future use or retrieval. Business analysis portal is a centralized repository that contains all the business analysis information and artifacts for an organization or a project. Archiving requirements in the business analysis portal can help to ensure their security, accessibility, traceability, and reusability. The other options are incorrect because: Option A is incorrect because printing the requirements package and distributing it to stakeholders in person is not a way to ensure these requirements are maintained for future reference. Printing and distributing requirements in paper form can pose risks of loss, damage, theft, or unauthorized access. It can also create inconsistencies and redundancies among different versions of requirements. Option C is incorrect because storing the requirements package on secure shared drive is not a way to ensure these requirements are maintained for future reference. Storing requirements on secure shared drive can provide some level of security and accessibility, but it may not provide sufficient traceability and reusability of requirements. It may also create difficulties in managing changes and updates of requirements. Option D is incorrect because sending the requirements package to stakeholders in a password protected email is not a way to ensure these requirements are maintained for future reference. Sending requirements in email form can pose risks of loss, damage, theft, or unauthorized access. It can also create inconsistencies and redundancies among different versions of requirements.

• Question 500:

  A business analyst (BA) is preparing the elicitation activity plan for a project. How will understanding the elicitation scope assist the BA with the elicitation activity?

  A. By ensuring the requirements are validated in time

  B. By demonstrating how to record elicitation results

  C. By outlining the level of stakeholder collaboration

  D. By determining when elicitation is complete

  Correct Answer: D

  According to the BABOK Guide, elicitation scope is the set of information that needs to be discovered or confirmed through elicitation activities3. Understanding the elicitation scope can assist the BA with the elicitation activity by determining when elicitation is complete4. This means that the BA can stop eliciting information when he or she has obtained enough information to meet the elicitation scope. This can help avoid over-elicitation or under-elicitation of information. References: BABOK Guide, CCBA