IIBA IIBA Certifications CCBA Questions & Answers

• Question 1:

  A business analyst (BA) is working on an effort to upgrade a system to take advantage of new technology. Most of the end users with the business knowledge and IT staff with technical knowledge of the system are no longer with the company. What can the BA evaluate to better understand the extent of the effort?

  A. Benefits of upgrading the system

  B. Communication platform to be used

  C. Number of business areas impacted

  D. Collection of performance measures

  Correct Answer: A

• Question 2:

  A business analyst (BA) is working on a project that has a number of stakeholder conflicts and issues. The BA is finding it difficult to resolve the conflicts and issues effectively. What should the BA do to prevent a similar situation in the future?

  A. Plan business analysis governance

  B. Verify requirements

  C. Perform stakeholder analysis

  D. Validate requirements

  Correct Answer: C

  Stakeholder analysis involves identifying the stakeholders that may be affected by a proposed initiative or that share a common business need. Stakeholder analysis notes, considers, and analyzes the various characteristics of the identified stakeholders.

• Question 3:

  A key stakeholder has requested an extensive range of performance measures for a replacement workflow

  system. A business analyst (BA) has decided to work closely with the stakeholder to validate the

  performance measures requested.

  The BA will be ensuring that the performance measures:

  A. are ether qualitative or quantitative measurements, but not both.

  B. align to industry benchmarks gathered for similar solution implementations.

  C. are written in the correct format. using the agreed standards and terminology.

  D. align with other measures within the broader context of the solution.

  Correct Answer: B

• Question 4:

  A new contract requires a thorough level of documentation to be developed and maintained with planned phases of reviews and authorized sign offs. Which approach fits this contract?

  A. Waterfall

  B. Agile

  C. Scrum

  D. Iterative

  Correct Answer: A

• Question 5:

  A project to replace a financial system uses a waterfall methodology. Initially, meetings with the project subject matter experts (SMEs) were positive. As the project progressed through the requirements and design phases, the SMEs attended fewer meetings, resulting in a delay to the project build phase. What should the business analyst (BA) have done to prevent the delay?

  A. Selected a different project methodology

  B. Requested new SMEs participate in the project

  C. Modified the governance structure

  D. Engaged in consistent collaboration

  Correct Answer: A

• Question 6:

  After a walk-through of the requirements specification with the business users, the group determines that five requirements are now mandatory due to new government regulations. What should the business analyst (BA) do following the meeting?

  A. Update the priority of the requirements and record the reason for doing so

  B. Ask the test analyst to ensure that test cases are only written to cover the new requirements

  C. Escalate the decision to the project manager to confirm with all users again

  D. Help the system analyst create a prototype of the requirements to demo to the users

  Correct Answer: A

• Question 7:

  A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader

  who predicted that many of the regulations currently imposed by the government will change very soon.

  The BA communicated the observation to the leadership team of the organization because many on-going

  projects were triggered by those regulations. The leadership team unanimously decided to cancel the

  initiatives that were driven by the government regulations.

  What is the corporation's attitude towards risk?

  A. Risk Neutral

  B. Risk Averse

  C. Risk Tolerant

  D. Risk Seeking

  Correct Answer: B

  Risk seeking: When a company is risk-seeking, it means that they are willing to take on more risk as long as a higher potential value will be achieved, perhaps even seeking higher risks for a higher-value return.

• Question 8:

  A stakeholder has requested an extremely detailed resolution to an issue during current state analysis that may consume about 20% of the estimated project effort. How should the business analyst (BA) handle the situation?

  A. Ask the project sponsor for additional funding

  B. Escalate the request to the project manager for reevaluation of the plan

  C. Spend the required effort to develop the detail D. Explain that the degree of effort may not be necessary at this stage

  Correct Answer: B

• Question 9:

  While gathering information during a requirements workshop, a subject matter expert states that it is likely that an organizational restructure will occur in one of the business departments that will be utilizing parts of the new system. As such, the business analyst (BA) should:

  A. ask the project sponsor to confirm whether and when the restructure will occur.

  B. record a risk that requirements may change and further explore the likelihood and impact of the risk.

  C. note the constraint that the solution must be flexible to accommodate different roles after implementation.

  D. proceed as if the business unit will not be restructured and wait for the organization to confirm otherwise.

  Correct Answer: C

• Question 10:

  During a lessons learned session, stakeholders had a heated discussion on the performance measures being employed and why they are necessary. The business analyst (BA) explained that performance measures are required to:

  A. evaluate whether the required return on investment is met.

  B. gather insights into the value provided by a solution.

  C. decide if similar projects should be taken up again.

  D. verify that organizational resources were spent wisely.

  Correct Answer: B

  Process performance measures are parameters that are used to identify process improvement opportunities. Process performance measures are defined and deployed to ensure that processes are aligned to the business needs and strategic objectives of the organization. Process performance measures can address many aspects of a process including quality, time, cost, agility, efficiency, effectiveness, responsiveness, adaptability, flexibility, customer satisfaction, velocity, variability, visibility, variety, rework, and volume. Many of the process performance measures seek to measure the effectiveness and efficiency of the process as well as the degree to which the process goals are achieved.