IIBA IIBA Certifications CCBA Questions & Answers

• Question 471:

  A business analyst (BA) is preparing for elicitation activities and needs to determine who should be consulted, who should participate, and what roles each should fill. Which elicitation technique should the BA use?

  A. Estimation

  B. Stakeholder List

  C. Data Mining

  D. Interviews

  Correct Answer: B

  Stakeholder list is used to determine who should be consulted while preparing for the elicitation, who should participate in the event, and the appropriate roles for each stakeholder.

• Question 472:

  An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the business analysis work. Which of the following techniques could be used to elicit feedback from all affected stakeholders?

  A. Brainstorming

  B. Business cases

  C. Surveys

  D. Root cause analysis

  Correct Answer: C

  Survey or

• Question 473:

  A business analyst (BA) conducted a requirements elicitation session with project stakeholders and communicated the results. The project sponsor expressed concern with certain requirements that address the federal government legislation. What must the BA do to address the concern of the project sponsor?

  A. Compare requirements with compliance requirements

  B. Determine the communication plan for requirements

  C. Reassure the project sponsor that testing will be conducted diligently

  D. Ensure requirements are traceable up to user acceptance testing

  Correct Answer: A

  When the project sponsor expresses concern with certain requirements that address the federal government legislation, the BA should compare requirements with compliance requirements to ensure that they are aligned and consistent. Compliance requirements are those that must be met by an organization to satisfy contractual obligations, laws, regulations, standards, or policies. Comparing requirements with compliance requirements is also a technique for validating requirements.

• Question 474:

  Which one of the following terms is not a business analysis planning and monitoring approach?

  A. Structured walkthroughs

  B. Decision analysis

  C. Requirements elicitation

  D. Process modeling

  Correct Answer: C

  Requirements elicitation is a business analysis task; it is not a business analysis planning and monitoring approach.

  B is incorrect. Decision analysis is a business analysis planning and monitoring approach so this choice is incorrect.

  D is incorrect. Process modeling is a business analysis planning and monitoring approach so this choice is incorrect.

  A is incorrect. Structured walkthroughs are a business analysis planning and monitoring approach so this choice is incorrect.

• Question 475:

  A business analyst (BA) is reviewing the elicitation results of several workshops in order to decide which technique to use to model the requirements. The elicitation identified user roles needed in a future solution, the functionality needed by each of these roles, and how the desired interaction with the solution should look.

  Which technique allows the BA to model this type of information?

  A. Process models

  B. Roles and permission matrix

  C. Use cases and scenarios

  D. Sequence diagrams

  Correct Answer: C

  Use cases and scenarios. This technique allows the BA to model the type of information that was elicited from the workshops. Use cases and scenarios are a way of describing the interactions between the user roles and the solution in terms

  of the functionality and the user interface. Use cases and scenarios capture the requirements from the user perspective and show how the solution will meet the user needs and expectations.

  The other options are incorrect because:

  A. Process models. This technique is used to model the flow of activities, events, decisions, and data within a business process. Process models focus on the inputs, outputs, and transformations of a process, rather than the user roles and the solution functionality and interface.

  B. Roles and permission matrix. This technique is used to model the access rights and privileges of different user roles to the solution features or functions. Roles and permission matrix focus on the security and authorization aspects of the solution, rather than the user interactions and the solution behavior and appearance.

  D. Sequence diagrams. This technique is used to model the sequence and timing of messages or events between the objects or components of a system. Sequence diagrams focus on the technical and logical aspects of the system, rather than the user roles and the solution functionality and interface.

• Question 476:

  A business analyst (BA) is preparing an analysis approach to replace a 12-year-old air traffic control system. The BA aims to define the solution definition before implementation, capture the information in standardized templates, and ensure that all activities are identified first and then divided into tasks. Which approach provides the appropriate level of formality for this project?

  A. Predictive

  B. Reactive

  C. Proactive

  D. Adaptive

  Correct Answer: A

  The predictive approach provides the appropriate level of formality for this project. The predictive approach is a method of planning and managing projects that follows a predefined and sequential process. The predictive approach aims to define the scope, requirements, and deliverables of the project upfront and minimize changes during the implementation. The predictive approach is suitable for projects that have a clear and stable vision, well-understood requirements, and low uncertainty or risk. The other options are incorrect because: Option B is incorrect because the reactive approach does not provide the appropriate level of formality for this project. The reactive approach is a method of planning and managing projects that responds to changes and issues as they arise. The reactive approach does not follow a predefined or sequential process, but adapts to the changing needs and expectations of the stakeholders. The reactive approach is suitable for projects that have a vague or evolving vision, unclear or changing requirements, and high uncertainty or risk. Option C is incorrect because the proactive approach does not provide the appropriate level of formality for this project. The proactive approach is a method of planning and managing projects that anticipates and prevents potential problems or opportunities before they occur. The proactive approach involves identifying, analyzing, and mitigating risks, as well as enhancing benefits and value. The proactive approach is suitable for projects that have a complex or dynamic environment, multiple or conflicting stakeholder interests, and significant impacts or dependencies. Option D is incorrect because the adaptive approach does not provide the appropriate level of formality for this project. The adaptive approach is a method of planning and managing projects that delivers the solution in increments or iterations. The adaptive approach involves frequent feedback, collaboration, and testing to ensure that the solution meets the stakeholder needs and expectations. The adaptive approach is suitable for projects that have an emergent or innovative vision, flexible or variable requirements, and moderate uncertainty or risk.

• Question 477:

  During the analysis, synthesis, and refinement of elicitation results the business analyst (BA) has discovered that some information is missing. Which course of action would resolve the situation?

  A. Verify the requirements results

  B. Conduct elicitation activities

  C. Conduct traceability analysis

  D. Validate the requirements

  Correct Answer: C

  Requirements traceability identifies and documents the lineage of each requirement, including its backward traceability, its forward traceability, and its relationship to other requirements. Traceability is used to help ensure that the solution conforms to requirements and to assist in scope, change, risk, time, cost, and communication management. It is also used to detect missing functionality or to identify if there is implemented functionality that is not supported by any requirement.

• Question 478:

  You are the business analyst for an organization and you're managing your stakeholders through the requirements validation activities. Your stakeholders are categorized by executives, functional managers, directors, end users, and customers. Which of these stakeholders are involved in the requirements validation activities?

  A. All of the stakeholders

  B. Functional management

  C. Executives

  D. Customers

  Correct Answer: A

  All of the stakeholders should be involved in the validation activities. D is incorrect. All of the stakeholders should be involved in the validation activities, not just the customers.

  C is incorrect. All of the stakeholders should be involved in the validation activities, not just the executives.

  B is incorrect. All of the stakeholders should be involved in the validation activities, not just functional management.

• Question 479:

  A business analyst (BA) is structuring requirements to ensure they are cohesive and tell the full story. Which of the following requirements is consistent with a stakeholder's need: "As a Product Manager, I want to review my general insurance sales performance so I track my sales performance against my annual target"?

  A. "Provide weekly new bank account sales reports on a shared drive."

  B. "Increase customer retention across the life insurance division"

  C. "Segment insurance sales data between life and general"

  D. "Migrate the insurance web portal to a cloud platform."

  Correct Answer: C

  Segment insurance sales data between life and general. This requirement is consistent with the stakeholder's need because it enables the product manager to review the general insurance sales performance separately from the life insurance

  sales performance. This way, the product manager can track the sales performance against the annual target for each segment and identify the areas of improvement or opportunity.

  The other options are incorrect because:

  A. Provide weekly new bank account sales reports on a shared drive. This requirement is not relevant to the stakeholder's need because it does not address the general insurance sales performance, but rather the new bank account sales performance, which is a different product line.

  B. Increase customer retention across the life insurance division. This requirement is not consistent with the stakeholder's need because it does not specify how the product manager can review the general insurance sales performance, but rather states a desired outcome for the life insurance division, which is a different segment.

  D. Migrate the insurance web portal to a cloud platform. This requirement is not aligned with the stakeholder's need because it does not explain how the product manager can review the general insurance sales performance, but rather describes a technical solution for the insurance web portal, which may or may not affect the sales performance.

• Question 480:

  When a business analyst assists in the planning of the solution implementation, she must always consider the constraints for implementation. Which one of the following cannot be considered as an implementation constraint?

  A. Weather

  B. Freeze periods

  C. Company policies

  D. Business cycle timings

  Correct Answer: A

  Weather is not a constraint, but an assumption. Constraints are things that limit the business analyst's options on the implementation of a solution. B is incorrect. Freeze periods are times of the business cycle when no disruptions are allowed,

  such as in busy production times.

  C is incorrect. Company policies are the rules that may restrict how and when work may be implemented.

  D is incorrect. Business cycle timings, like freeze periods, restrict when implementations can happen in the project.