IIBA IIBA Certifications CCBA Questions & Answers

• Question 11:

  A global organization is implementing a new Knowledge Management System and communication to the different regions has been informal. The approach is to convert the few remaining regions iteratively. The team has experienced variances at this point but feels confident in these final conversions. How should the business analyst (BA) communicate the information?

  A. Repository

  B. Document management

  C. Email

  D. Individual collaboration

  Correct Answer: D

  The business analyst (BA) should communicate the information about the new Knowledge Management System and the iterative conversion approach to the different regions through individual collaboration. According to the BABOK Guide, individual collaboration is "a technique used to elicit information from a stakeholder or group of stakeholders through direct interaction" 2. This technique allows the BA to tailor the communication to the specific needs, preferences, and concerns of each region and to build trust and rapport with the stakeholders. Repository, document management, and email are useful tools for storing and sharing information, but they are not effective for communicating complex or sensitive information that requires feedback, clarification, or negotiation. References: 2: BABOK Guide, Version 3, Section 10.23 Individual Collaboration

• Question 12:

  The business analyst (BA) recommended a new application be rolled out in phases. After reviewing alternatives, the project sponsor agreed. What does the BA expect to achieve by this approach?

  A. Increase stakeholder engagement

  B. Maximize allocation

  C. Maximize benefits

  D. Increase process validation

  Correct Answer: A

  The BA expects to achieve increased stakeholder engagement by recommending a new application be rolled out in phases. A phased rollout is a delivery approach that divides the solution into smaller increments or releases that are

  implemented sequentially over time. A phased rollout can increase the stakeholder engagement by providing frequent feedback, validation, and collaboration opportunities throughout the project lifecycle. A phased rollout can also enhance the

  stakeholder satisfaction and trust by delivering value and benefits incrementally and reducing the risk of failure or rework.

  The other options are incorrect because:

  B. Maximize allocation. This option is not a valid outcome of a phased rollout. Allocation refers to the distribution of resources, such as time, money, or personnel, for a project or a task. A phased rollout does not necessarily maximize the allocation, as it may require more resources or longer duration than a single release.

  C. Maximize benefits. This option is not a specific outcome of a phased rollout. Benefits refer to the positive impacts or value that the solution provides to the stakeholders or the organization. A phased rollout may or may not maximize the benefits, depending on the quality, scope, and alignment of the solution with the stakeholder needs and expectations.

  D. Increase process validation. This option is not a direct outcome of a phased rollout. Process validation refers to the verification and confirmation that a process meets the specified requirements and performs the intended functions. A phased rollout may facilitate the process validation by allowing more testing and evaluation opportunities, but it does not guarantee that the process will be validated.

• Question 13:

  Before selecting a design solution, a company wants to ensure that stakeholder, solution, and transition requirements align to the business requirements and also that the design satisfies the requirements. What process is the business analyst (BA) completing?

  A. Requirements Verification

  B. Requirements Elicitation

  C. Requirements Engineering

  D. Requirements Validation

  Correct Answer: A

  The process that the BA is completing before selecting a design solution is requirements verification. Requirements verification is the process of ensuring that requirements and designs are complete, correct, consistent, clear, feasible, unambiguous, testable, and conform to standards2. It involves checking whether stakeholder, solution, and transition requirements align to the business requirements and whether the design satisfies the requirements. Requirements verification can help to identify and resolve errors, gaps, or inconsistencies in the requirements and designs before they are implemented. References: 2: BABOK Guide v3, Section 4.6

• Question 14:

  A business analyst (BA) is planning how to present a set of requirements for a project with financial constraints. Which requirements attribute should the BA assign to allow cost implications to be assessed?

  A. Status

  B. Complexity

  C. Ownership

  D. Source

  Correct Answer: B

  The requirements attribute that the BA should assign to allow cost implications to be assessed is complexity. This is because complexity is a measure of how difficult, intricate, or involved a requirement or a solution is. Complexity can have an

  impact on the cost of implementing or maintaining a requirement or a solution by affecting the effort, time, resources, or skills needed. Assigning complexity to the requirements can help to estimate and compare the cost implications of

  different requirements or solutions, especially for a project with financial constraints. The other options are not as relevant or useful as complexity. References:

  BABOK Guide, section 4.2.4: Structure Requirements CCBA Practice Test,

• Question 15:

  A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that items determined to be important are included in the final requirements deliverable. Which of the following will help the BA complete this task?

  A. Checklists

  B. Requirements matrix

  C. Evaluation criteria

  D. Prioritization

  Correct Answer: A

  Checklists are used for quality control when verifying requirements and designs. Checklists may include a standard set of quality elements that business analysts use to verify the requirements, or they may be specifically developed to capture issues of concern. The purpose of a checklist is to ensure that items determined to be important are included in the final requirements deliverables, or that steps required for the verification process are followed.

• Question 16:

  A business analyst (BA) is identifying the functions and features required for a new enterprise software solution. The BA reviews historical documents about the current business processes and then interviews each stakeholder group, individually, asking Questions about current business processes. The BA compares the information obtained during the stakeholder interviews with the information gathered from the historical documents. Which activity is the BA performing with this approach?

  A. Verification of requirements

  B. Validation of requirements

  C. Confirmation of elicitation results

  D. Capture of elicitation outcomes

  Correct Answer: B

  According to the BABOK Guide, validation of requirements is the process of ensuring that stakeholder and solution requirements align to the business need and are approved by all relevant stakeholders. By comparing the information obtained during the stakeholder interviews with the information gathered from the historical documents, the BA is performing validation of requirements. This approach can help the BA check if there are any discrepancies, inconsistencies, or gaps between the current and desired business processes. Therefore, the correct answer is B. References: [BABOK Guide], [CCBA Mock Test]

• Question 17:

  Which one of the following statements best describes requirements prioritization?

  A. It is only used with the plan-driven approach to business analysis.

  B. It is only used with the change-driven approach to business analysis.

  C. It determines how requirements will be prioritized based on the most important stakeholders to the least important stakeholders.

  D. It determines how requirements will be prioritized and how those priorities will be used to define the solution scope.

  Correct Answer: D

  Requirements prioritization is the ordering of requirements based on their priority in the project. By ranking priorities, the business analysis team can find a solution that addresses the most important priorities first and the lesser priorities

  second. A is incorrect. Requirements prioritization can be used with both change driven and plan driven business analysis approaches.

  B is incorrect. Requirements prioritization can be used with both change driven and plan driven business analysis approaches.

  C is incorrect. Requirements prioritization is not based solely on the importance of the project stakeholders.

• Question 18:

  A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The BA intends to identify who has authority and responsibility to propose changes, who should be involved in the change discussions, and how changes will be documented and communicated. Which of the following are the inputs that would help the BA complete the task?

  A. Business analysis approach and stakeholder engagement approach

  B. Governance approach and stakeholder engagement approach

  C. Governance approach and business analysis approach

  D. Stakeholder engagement approach and information management approach

  Correct Answer: B

  The business analyst (BA) needs the governance approach and the stakeholder engagement approach as the inputs to complete the task of establishing a governance process for the project. According to the BABOK Guide, the governance approach is "a description of the processes that will be followed to manage the performance of business analysis work and to approve the outcomes of that work" 1. The stakeholder engagement approach is "a description of the processes, tools, and techniques that will be used to engage stakeholders in the business analysis work" 2. These two inputs will help the BA identify the roles, responsibilities, authorities, communication channels, and decision-making processes of the stakeholders involved in the project. The business analysis approach is not an input for this task, but an output that is derived from the governance approach and the stakeholder engagement approach. The information management approach is also not an input for this task, but a related task that describes how the business analysis information will be stored and accessed. References: 1: BABOK Guide, Version 3, Section 3.2 Plan Business Analysis Governance 2: BABOK Guide, Version 3, Section 3.3 Plan Stakeholder Engagement

• Question 19:

  The business analyst (BA) has prepared a requirements package and it is now ready to present to the stakeholders. What is the purpose of presenting the package?

  A. To document the project's completion

  B. To define the analysis approach

  C. To verity the project's progress

  D. To ensure a shared understanding of the information

  Correct Answer: D

  It is important for the business analyst to have a strong understanding of the detail required within a requirements package to support technical solutions, as well as an understanding of what is technically feasible within the constraints of an organization's technical architecture. These skills will enable a business analyst to work with all stakeholders to design a business solution framework which will also allow the technical team the flexibility to design a technical solution.

• Question 20:

  A business analyst (BA) begins to suspect that the ongoing elicitation activities with stakeholders are not delivering the quality of business analysis information required due to a lack of stakeholder participation. What type of technique can the BA adopt to resolve this type of issue?

  A. Stakeholder Engagement

  B. Roles and Permissions Matrix

  C. Requirements Validation

  D. Risk Analysis and Management

  Correct Answer: A

  Stakeholder Engagement Approach: provides collaboration and communication approaches that might be effective during elicitation.