IIBA IIBA Certifications CCBA Questions & Answers

• Question 11:

  A business analyst (BA) is preparing for elicitation activities and needs to determine who should be consulted, who should participate, and what roles each should fill. Which elicitation technique should the BA use?

  A. Estimation

  B. Stakeholder List

  C. Data Mining

  D. Interviews

  Correct Answer: B

  Stakeholder list is used to determine who should be consulted while preparing for the elicitation, who should participate in the event, and the appropriate roles for each stakeholder.

• Question 12:

  A project team needs to maintain the traceability of requirements for a software system. Due to the large number of requirements, which of the following methods should the team use?

  A. Use a requirements management tool

  B. Create a requirements mode

  C. Maintain the requirements manually

  D. Develop a database management system

  Correct Answer: A

  Requirements traceability is documented and maintained in accordance with the methods identified by the business analysis approach. Requirements management tools can provide significant benefits when there is a need to trace a large number of requirements that may be deemed unmanageable with manual approaches.

• Question 13:

  The business analyst (BA) is helping the business stakeholders prioritize requirements for a new customer portal for managing orders, delivery, and payment information. A number of requirements address compliance with regulations regarding access for people with disabilities. What factor should the BA use to guide the stakeholders when assigning a priority for these specific requirements?

  A. Dependencies

  B. Penalties

  C. Risk

  D. Stability

  Correct Answer: A

  Dependencies If certain requirements cannot be completed without others being done first (or at all), all dependent requirements should be prioritized together.

• Question 14:

  A business analyst (BA), analyzing requirements, has decomposed information into components. What is the purpose of this exercise?

  A. To enable discussion regarding solution options

  B. To plan project iterations

  C. To plan test cases for the components

  D. To identify the project sponsor

  Correct Answer: A

• Question 15:

  Which tool will allow a business analyst (BA) to determine how information is input, processed, stored, and extracted from a collection of systems?

  A. Data Glossary

  B. Activity Flow

  C. Entity Relationship Diagram D. Data Flow Diagram

  Correct Answer: B

• Question 16:

  A business analyst (BA) is defining relationships between business requirements and solution components. Which guideline will the BA use to accomplish this?

  A. Change Strategy

  B. Solution Scope

  C. Solution Objectives

  D. Domain Knowledge

  Correct Answer: A

  Change Strategy: describes the purpose and direction for changes, establishes the context for the change, and identifies the critical components for change.

• Question 17:

  A business analyst (BA) is defining constraints for a project. Which of the following is a valid constraint?

  A. "The solution must be implemented in six (6) months."

  B. "The solution must increase sales by 20%."

  C. "The solution must promote workplace safety."

  D. "The solution must reduce support calls by 20%."

  Correct Answer: B

• Question 18:

  A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity for improvement the BA could recommend?

  A. Create a solution by constructing a number of solution components to meet the requirements

  B. Enable the solutions that will satisfy the highest priority requirements and stakeholder needs

  C. Provide information to staff so they can answer customer inquiries directly themselves

  D. Purchase software that contains features that are not currently required but are included for free

  Correct Answer: B

• Question 19:

  As part of a strategic initiative, a bank decides to expand operations to a new country where the most commonly used language is Spanish. The bank's current mobile application only supports English. The organization initiates a project to provide local language support for the app. From which level did the business need originate?

  A. Middle management

  B. External drivers

  C. Bottom up

  D. Top down

  Correct Answer: C

  A business need may be identified at many different levels of the enterprise:

  From the top-down: a strategic goal that needs to be achieved.

  From the bottom-up: a problem with the current state of a process, function or system.

  From middle management: a manager needs additional information to make sound decisions or must

  perform additional functions to meet business objectives.

  From external drivers: customer demand or business competition in the marketplace.

• Question 20:

  A recent survey shows that a newly implemented system has features that the users have never used. Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must avoid future implementations with functionality that does not provide any business value. What must the business analyst (BA) do to ensure future requirements meet a business need?

  A. Consider business relevance while tracing requirements

  B. Choose appropriate format to communicate requirements

  C. Ensure test scenarios align to business requirements

  D. Facilitate a focus group with users to get feedback

  Correct Answer: A