Certification of Competency in Business Analysis (CCBA)
Exam Details
Exam Code
:CCBA
Exam Name
:Certification of Competency in Business Analysis (CCBA)
Certification
:IIBA Certifications
Vendor
:IIBA
Total Questions
:520 Q&As
Last Updated
:Jun 28, 2025
IIBA IIBA Certifications CCBA Questions & Answers
Question 481:
Stakeholders must be able to determine the audit and approval history of requirements and designs. Which of the following provides a means to document traceability and change?
A. Risk analysis and management
B. legal and regulatory information
C. Requirements management tools
D. Acceptance and evaluation criteria
Correct Answer: C
Requirements management tools provide a means to document traceability and change of requirements and designs. Requirements management tools are software applications that support the documentation, analysis, tracking, prioritization, approval, and change management of requirements4. They can help to establish relationships and dependencies among requirements, solution components, designs, tests, and other artifacts. They can also help to record and monitor changes to requirements and designs, as well as their audit and approval history. References: 4: BABOK Guide v3, Section 9.6
Question 482:
The following chart represents attendance of subject matter experts (SME) and the solution owner for a requirements review and approval meeting held weekly by a business analyst (BA).
The requirements package was approved by the solution owner during the May 30 meeting. After implementation of the solution, the BA learns that the users in SME-3 s area are not using the system. Which business analysis activity should the BA have monitored more closely to mitigate this situation?
A. Business processes
B. Requirements scope
C. Solution performance
D. Stakeholder engagement
Correct Answer: D
The BA should have monitored stakeholder engagement more closely to mitigate this situation. This is because stakeholder engagement is the process of ensuring that stakeholders are involved in the business analysis activities and that
their needs and expectations are met. The chart shows that SME-3 did not attend any of the requirements review and approval meetings, which means that they were not engaged in the project and did not provide their feedback or approval
on the requirements. This could lead to resistance or dissatisfaction with the solution. The BA should have identified and communicated with SME-3 and other key stakeholders throughout the project to ensure their buy-in and support.
References:
BABOK Guide, section 2.4: Manage Stakeholder Collaboration CCBA Practice Test,
Question 483:
During a requirements elicitation workshop, a stakeholder raises an issue that is outside of the project's scope. The business analyst (BA) facilitating the workshop should:
A. note the issue in the Issue Register to be considered by the Project Manager.
B. ignore the stakeholder's comment and proceed with the agenda.
C. consider the issue's impact on the project and gain agreement with stakeholders on the next step.
D. request the stakeholder to explain the issue further so that possible solutions can be discussed.
Correct Answer: C
According to the BABOK Guide, considering the issue's impact on the project and gaining agreement with stakeholders on the next step is a technique for managing stakeholder collaboration. This technique can help the BA facilitating the workshop handle the issue raised by a stakeholder that is outside of the project's scope, as it allows the BA to acknowledge the stakeholder's concern, assess its relevance and urgency, and decide whether to address it now or later2. By doing so, the BA can maintain a positive relationship with the stakeholder and avoid scope creep or conflict. Therefore, the correct answer is C. References: BABOK Guide, [CCBA Practice Test]
Question 484:
Market studies projected a 28% year over year growth for five (5) years for commercial vehicle loans. A company that provides lending for commercial vehicles wanted to keep up with industry demand; however, their applications were not capable of scaling to the increased demand for loan processing and billing. The company is deploying a new system to meet the demand. The project started five (5) years ago and cost S2 million USD. The project metrics are to be evaluated after five (5) years. The return on investment (ROI) for the project is calculated at 11%. The project sponsors are upset that the desired ROI for the project was not met. The actual demand for commercial vehicle loans for the past five (5) years is as follows:
A. Risk planning
B. flowed assumptions
C. Demand forecasting
D. Capability planning
Correct Answer: B
The issue that caused the project sponsors to be upset that the desired ROI for the project was not met is flawed assumptions. Assumptions are statements that are accepted as true or certain without proof or evidence. Assumptions can affect the planning, estimation, and execution of a project or a solution. In this case, the project sponsors assumed that the market studies projected a 28% year over year growth for five years for commercial vehicle loans, but the actual demand was lower than expected. The other options are incorrect because: Option A is incorrect because risk planning is not an issue that caused the project sponsors to be upset that the desired ROI for the project was not met. Risk planning is a process of identifying, analyzing, and responding to potential threats or opportunities that may affect a project or a solution. Risk planning can help to mitigate or avoid negative risks and exploit or enhance positive risks. Option C is incorrect because demand forecasting is not an issue that caused the project sponsors to be upset that the desired ROI for the project was not met. Demand forecasting is a process of estimating or predicting the future demand for a product, service, or solution based on historical data, market trends, customer behavior, etc. Demand forecasting can help to optimize resource allocation, inventory management, pricing strategy, etc. Option D is incorrect because capability planning is not an issue that caused the project sponsors to be upset that the desired ROI for the project was not met. Capability planning is a process of determining and developing the capabilities or skills that an organization needs to achieve its goals or outcomes. Capability planning can help to enhance organizational performance, competitiveness, and innovation.
Question 485:
A business owner has marked certain requirements as high priority for the upcoming release. After performing some analysis, the project team concluded that some of these requirements are not actually high priority and can be implemented in later releases. How should the project team proceed with prioritizing requirements?
A. Change the priority of the requirements by performing are ranking
B. Consult with the business owner to discuss possible trade-oils
C. Implement the requirements that the project team considers important
D. Execute the requirements that the business owner identified
Correct Answer: B
The project team should consult with the business owner to discuss possible trade-offs when prioritizing requirements. Trade-offs are compromises or concessions that are made to balance conflicting or competing factors or criteria. Trade-offs can help to resolve disagreements or disputes among stakeholders regarding the relative importance or urgency of requirements. Requirements are conditions or capabilities that a stakeholder needs or wants from a solution. The other options are incorrect because: Option A is incorrect because changing the priority of the requirements by performing a ranking is not a collaborative technique, but an analytical technique. Ranking is a method of assigning scores or values to requirements based on predefined criteria or scales. Ranking can help to compare and order requirements according to their significance or relevance for a solution, but it does not involve stakeholder input or feedback. Option C is incorrect because implementing the requirements that the project team considers important is not a collaborative technique, but an authoritative technique. Authoritative techniques are based on the power or influence of a single person or group over others. Authoritative techniques can help to expedite or simplify the decision-making process, but they may not reflect the consensus or agreement of all stakeholders. Option D is incorrect because executing the requirements that the business owner identified is not a collaborative technique, but an authoritative technique. Authoritative techniques are based on the power or influence of a single person or group over others. Authoritative techniques can help to expedite or simplify the decision-making process, but they may not reflect the consensus or agreement of all stakeholders.
Question 486:
You are the business analyst for your organization and management has asked you to select a model for your solution. Management wants you to describe the people within and without of your organization who will interact with the solution. What type of model has management asked you to create?
A. Events
B. Concept and relationship
C. Process
D. User classes, profiles, and roles
Correct Answer: D
The user classes, profiles, and roles model helps organize the participants by their interaction, categories, and usage of the solution. B is incorrect. The concept and relationship model is a tempting choice, but this model can also show things,
not just people.
A is incorrect. Events models are tied to requests, actions, and responses, not just people. C is incorrect. Process models show repeatable actions to bring about a specific result.
Question 487:
According to the book 'A Guide to the Business Analysis Body of Knowledge', effective business analysis practices can do what to the amount of change to requirements in a stable business environment?
A. Reduce the amount of change, but not eliminate entirely.
B. Document the changes to requirements.
C. Control the frequency of the change.
D. Eliminate the change entirely.
Correct Answer: A
Effective business analysis practices can reduce the amount of change in a project, but it cannot eliminate the amount of changes entirely. D is incorrect. This isn't a valid statement as business analysis practices cannot eliminate the need for
change in requirements.
C is incorrect. While this may be true in some instances, it's not true for all areas of requirements change.
B is incorrect. This isn't a valid statement to the QUESTION. All changes and requirements must be documented.
Question 488:
The emergence of self-driving vehicles has disrupted the auto insurance industry. The Chief Information Officer (CIO) has asked the business analyst (BA) to modify the existing business model to include self-driving vehicles. Which of the following will be valuable information for the BA to use?
A. Vision and mission statement
B. Project charter
C. Business architecture framework
D. Organizational structure
Correct Answer: B
The valuable information for the BA to use when modifying the existing business model to include self-driving vehicles is the project charter. This is because the project charter is a document that defines and authorizes a project, including its
purpose, scope, objectives, deliverables, stakeholders, roles, responsibilities, etc. The project charter can help the BA to understand the context, scope, and expectations of the project and align the business model accordingly. The other
options are not as valuable or useful as the project charter. References:
BABOK Guide, section 5.2: Plan Stakeholder Engagement CCBA Practice Test,
Question 489:
A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of improvement opportunity is identified by the BA?
A. Identify additional capabilities
B. Increase efficiencies
C. Reduce costs
D. Improve access to information
Correct Answer: B
According to the BABOK Guide, an improvement opportunity is a situation where a change to one or more aspects of the current state can provide value to stakeholders2. Among the four options, only B describes a change that can provide value by enhancing the performance of the business. By automating repetitive tasks that require multiple staff touchpoints, the BA can increase the efficiency of the business process, reduce errors and delays, and free up resources for other tasks. Therefore, the correct answer is B. References: BABOK Guide, [CCBA Practice Test]
Question 490:
A business analyst (BA) is defining constraints for a project. Which of the following is a valid constraint?
A. "The solution must be implemented in six (6) months."
B. "The solution must increase sales by 20%."
C. "The solution must promote workplace safety."
D. "The solution must reduce support calls by 20%."
Correct Answer: A
According to the BABOK Guide, a constraint is a restriction or limitation on possible solutions2. Among the four options, only A describes a valid constraint that limits the implementation time of the solution. The other options describe desired outcomes or objectives of the solution, not constraints. Therefore, the correct answer is A. References: BABOK Guide, [CCBA Practice Test]
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