IIBA IIBA Certifications CCBA Questions & Answers

• Question 91:

  A business analyst (BA) collected scanned notes, documents, and photos of whiteboards showing the results of a workshop pertaining to an accounting system replacement. What is the BA's next course of action?

  A. Meet with stakeholders to review the information sent

  B. Meet with a corporate accounting user

  C. Manage stakeholder collaboration

  D. Develop a business analysis information package

  Correct Answer: D

  A business analysis information package is a collection of information that summarizes the results of business analysis activities. It helps to organize and present the scanned notes, documents, and photos of whiteboards in a coherent and consistent manner. Meeting with stakeholders or users, or managing stakeholder collaboration are possible next steps after developing the package. References: BABOK Guide v3, page 387; CCBA Mock Test,

• Question 92:

  Which one of the following statements best describes the purpose of allocating requirements?

  A. Optimize efficiency and link to productivity.

  B. Limit the risk exposure.

  C. Maximize the business value.

  D. Increase productivity through efficiency.

  Correct Answer: C

  The definition of allocating requirements is to allocate stakeholder and solution requirements among solution components and releases in order to maximize the possible business value given the options and alternatives generated by the

  design team. B is incorrect. Allocating requirements isn't directly influenced by limiting the risk exposure, though it is a concern of the solution implementation. D is incorrect. Productivity and efficiency aren't related to the solution and

  allocating requirements to the solution.

  A is incorrect. Productivity and efficiency aren't related to the solution and allocating requirements to the solution.

• Question 93:

  While gathering information during a requirements workshop, a subject matter expert states that it is likely that an organizational restructure will occur in one of the business departments that will be utilizing parts of the new system. As such, the business analyst (BA) should:

  A. ask the project sponsor to confirm whether and when the restructure will occur.

  B. record a risk that requirements may change and further explore the likelihood and impact of the risk.

  C. note the constraint that the solution must be flexible to accommodate different roles after implementation.

  D. proceed as if the business unit will not be restructured and wait for the organization to confirm otherwise.

  Correct Answer: C

  According to the BABOK Guide, a constraint is a restriction or limitation on possible solutions1. Among the four options, only C describes a valid constraint that limits the design and implementation of the solution. If an organizational restructure is likely to occur in one of the business departments that will use the new system, the solution must be flexible enough to accommodate different roles and responsibilities after the change. Therefore, the BA should note this constraint and communicate it to the project team and stakeholders.

• Question 94:

  A business analyst (BA) has just started a large project and is collaborating with stakeholders to define requirements. Another BA is joining soon to help with this initiative. What action should the BA take to ensure that the new BA understands the project?

  A. Delay elicitation activities until the new BA joins

  B. Run elicitation sessions in parallel to speed up the process

  C. Ask the new BA to define the stakeholder engagement approach

  D. Document outcomes of discussions with stakeholders

  Correct Answer: D

  According to the BABOK Guide, documenting outcomes of discussions with stakeholders is a technique for managing stakeholder collaboration. This technique can help the BA ensure that the new BA understands the project, as it provides a record of what has been agreed upon, what issues have been raised, and what actions have been taken or planned. Therefore, the correct answer is D.

• Question 95:

  A business analyst (BA) is working on an effort to upgrade a system to take advantage of new technology. Most of the end users with the business knowledge and IT staff with technical knowledge of the system are no longer with the company. What can the BA evaluate to better understand the extent of the effort?

  A. Benefits of upgrading the system

  B. Communication platform to be used

  C. Number of business areas impacted

  D. Collection of performance measures

  Correct Answer: D

  The correct answer is D. The BA can evaluate the collection of performance measures to better understand the extent of the effort to upgrade a system to take advantage of new technology. Performance measures are indicators that show

  how well a solution meets the requirements and delivers value to the stakeholders. By analyzing the current and desired performance levels of the system, as well as the gaps and risks involved, the BA can estimate the scope, complexity,

  and feasibility of the upgrade project.

  The other options are incorrect because:

  Option A is incorrect because benefits of upgrading the system are not an evaluation technique, but an outcome of the evaluation. Benefits are positive changes or improvements that result from implementing a solution. Benefits can be

  measured by performance indicators, but they do not provide information on how to achieve them.

  Option B is incorrect because communication platform to be used is not an evaluation technique, but a collaboration tool. Communication platform is a medium or channel that enables communication among stakeholders. Communication

  platform can facilitate information sharing and feedback, but it does not provide insight into the system's performance or requirements. Option C is incorrect because number of business areas impacted is not an evaluation technique, but a

  scope factor. Business area is a segment or domain of an organization that performs specific functions or processes. Business area can indicate how many stakeholders or requirements are involved in a solution, but it does not reflect how

  well the solution meets their needs or expectations.

• Question 96:

  The business analysis (BA) team is evaluating a new commercial off-the-shelf (COTS) application that will be implemented in the coming months. The company has over 20 legacy systems deployed. The Chief Information Officer (CIO) is worried about the need for integration and that some key linkages are missing.

  What is the BA team evaluating?

  A. Technology and infrastructure

  B. Industry standard architecture

  C. Service oriented architecture

  D. Business architecture

  Correct Answer: D

  Business architecture All the components of any future state must support one another and work toward the business goals and objectives. The overall desired future state of the organization as a whole must be considered as part of the definition of the desired future state of any individual initiative or solution.

• Question 97:

  A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?

  A. Story decomposition

  B. State modelling

  C. Value stream mapping

  D. MoSCoW prioritization

  Correct Answer: B

  A state model describes:

  set of possible states for an entity,

  he sequence of states that the entity can be in, ow an entity changes from one state to another,

  he events and conditions that cause the entity to change states, and he actions that can or must be performed by the entity in each state as it moves through its life cycle.

  While a process model can show all of the entities that are used in or affected by that process, a state model shows a complementary view: what happens to one entity across all the processes that affect it or use it.

• Question 98:

  A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

  A. Schedule time with the owner to review any opportunities to improve existing processes and obtain permission to include changes before documenting

  B. Create documentation based on the observed processes because improvements are outside of the scope of the project

  C. Provide documentation of improved procedures based on the observed opportunities for then new location

  D. Perform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified

  Correct Answer: A

  This is because the BA should respect the scope and objectives of the project, and consult with the owner before making any changes to the existing processes. The owner may or may not agree to incorporate the improvements, depending on the cost, benefit, and risk involved. Creating documentation based on the observed processes (B) is not a good option, as it may miss the opportunities for improvement that could enhance the quality and efficiency of the restaurant operations. Providing documentation of improved procedures ?is not a valid option, as it may violate the scope and expectations of the project, and create confusion and resistance among the stakeholders. Performing benchmarking and market analysis (D) is not a relevant option, as it may be beyond the scope and budget of the project, and may not reflect the unique value proposition of the restaurant. References: CCBA Practice Test, CCBA Mock Test

• Question 99:

  A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?

  A. Perform gap analysis of current and future states

  B. Identify internal solution component dependencies

  C. Evaluate competitor applications

  D. Assess organizational culture

  Correct Answer: A

  A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.

• Question 100:

  A business analyst (BA) is determining the current state as part of a new project. What is an internal enterprise asset that the BA must include in the analysis?

  A. Brand name

  B. Organizational structure

  C. Business need

  D. Enterprise mission statement

  Correct Answer: C

  The starting point for any change is an understanding of why the change is needed. Potential change is triggered by problems or opportunities that cannot be addressed without altering the current state. Business analysts work to help stakeholders enable change by exploring and articulating the business needs that drive the desire to change. Without clearly understood business needs, it is impossible to develop a coherent strategy, and the resulting change initiative is almost certain to be driven by a mix of conflicting stakeholder demands. Change always occurs in a context of existing stakeholders, processes, technology, and policies which constitute the current state of the enterprise. Business analysts examine the current state in the context of the business need to understand what may influence proposed changes, and what will be affected by them. The current state is explored in just enough detail to validate the need for a change and/or the change strategy. Understanding the current state of the enterprise prior to the change is necessary to identify what will need to change to achieve a desired future state and how the effect of the change will be assessed.