Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 61:

  DRAG DROP

  Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

  Select and Place:

  

  

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  Explanation/Reference:

• Question 62:

  Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

  A. completion of customer training
  B. confirmation of customer business outcomes
  C. review of product roadmap
  D. scheduling of Quarterly Success Review
  E. agreement of key stakeholders
  B. confirmation of customer business outcomes
  E. agreement of key stakeholders

• Question 63:

  Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

  A. Customer Success Specialist
  B. Technical Engineer
  C. Sales Engineer
  D. Solution Product Manager
  B. Technical Engineer

• Question 64:

  What is a technical adoption barrier?

  A. lack of integration with other products
  B. underutilization of licenses
  C. untrained customer user group
  D. customer not measuring product value
  A. lack of integration with other products

• Question 65:

  Which element evaluates a customer outcome?

  A. key performance indicators
  B. milestones
  C. metrics
  D. benchmarks
  A. key performance indicators

• Question 66:

  Refer to the exhibit.

  

  Which initial action does a Customer Success Manager take?

  A. Run analysis on all the license types used by the customer on all platforms
  B. Share the report with the customer point of contact for license types B and D and determine causes
  C. Provide trending information on license types B and D and share with all stakeholders
  D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
  B. Share the report with the customer point of contact for license types B and D and determine causes

• Question 67:

  Which two activities support Customer Success planning? (Choose two.)

  A. service ticket tracking
  B. adoption barrier identification
  C. quality control
  D. service delivery program management
  E. KPI tracking
  B. adoption barrier identification
  E. KPI tracking

• Question 68:

  What is the financial implication of churn?

  A. reduced technology footprint
  B. increased user licensing
  C. reduced revenue
  D. increased renewal value
  C. reduced revenue

• Question 69:

  What is a business adoption barrier?

  A. solution is not implemented
  B. customer lacks technical knowledge
  C. services are unpurchased
  D. lack of customer stakeholder
  A. solution is not implemented

• Question 70:

  Which two elements are used to track and measure as key performance indicators? (Choose two.)

  A. lagging
  B. learning
  C. scoping
  D. leading
  E. strategizing
  A. lagging
  D. leading