Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 21:

  Which two actions are critical when communicating with customer executives? (Choose two.)

  A. Communicate the sales team's plan.
  B. Focus on technical details.
  C. Sell the latest service offerings.
  D. Target executive priorities.
  E. Focus on the value.
  D. Target executive priorities.
  E. Focus on the value.

• Question 22:

  Which two outcomes are expansion opportunities within customer success? (Choose two.)

  A. expansion of solution features
  B. renewal of solution subscription
  C. purchase of a new solution
  D. deployment of solution
  E. expansion of solution services
  A. expansion of solution features
  C. purchase of a new solution

• Question 23:

  Which type of information should be captured during the first customer engagement?

  A. cases escalated to technical support
  B. expansion opportunities
  C. customer's desired outcomes
  D. stakeholder map
  C. customer's desired outcomes

• Question 24:

  Which statement describes an end user adoption barrier?

  A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
  B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
  C. The budget is insufficient to implement the solution for a new branch of the business.
  D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
  D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

• Question 25:

  What are two barriers to adoption within an organization? (Choose two.)

  A. solution implemented by partner
  B. agile development model
  C. inadequate knowledge and skills
  D. centralized IT organization
  E. organizational silos
  C. inadequate knowledge and skills
  E. organizational silos

• Question 26:

  In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

  A. The adoption campaign provides notifications of new feature releases.
  B. The adoption campaign surveys all end users for product feedback.
  C. The adoption campaign notifies customers of a critical bug.
  D. The adoption campaign provides free trial licenses for feature upgrades.
  E. The adoption campaign provides free user training.
  B. The adoption campaign surveys all end users for product feedback.
  E. The adoption campaign provides free user training.

• Question 27:

  A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

  A. Increase solution discount.
  B. Identify workshops that could optimize performance.
  C. Explore additional use cases to achieve business outcomes.
  D. Confirm all required items have been purchased.
  C. Explore additional use cases to achieve business outcomes.

• Question 28:

  What are the sources used to identify barriers?

  A. customer, product, usage
  B. people, plan, process
  C. success plan, tools, training
  D. people, process, tools
  D. people, process, tools

• Question 29:

  What is a purpose of a customer stakeholder map?

  A. to create a communication plan
  B. to build a product roadmap
  C. to establish a training plan
  D. to identify the critical elements of customer culture
  A. to create a communication plan

• Question 30:

  You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

  A. Engage with the account team to understand the expansion opportunities
  B. Perform a deep analysis of all the sales orders to the past 24 months
  C. Build an understanding of your customer's business and market trends and priorities
  D. Speak the internal contacts to understand the customer sentiment and outstanding escalations
  C. Build an understanding of your customer's business and market trends and priorities