Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 31:

  Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

  A. completion of customer training
  B. identification of customer business outcomes
  C. review of product roadmap
  D. scheduling of Quarterly Success Review
  E. alignment of key stakeholders
  B. identification of customer business outcomes
  E. alignment of key stakeholders

• Question 32:

  How can Customer Success Plan tracking drive additional license purchases?

  A. The Success Plan tracks the mean time to failure of the solution.
  B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
  C. The Success Plan tracks gains in user productivity and communicates this back to the business.
  D. The Success Plan tracks the number of technical support cases opened.
  C. The Success Plan tracks gains in user productivity and communicates this back to the business.

• Question 33:

  What is the customer success objective of a Quarterly Success Review?

  A. Introduce new products and services.
  B. Evaluate renewal contract.
  C. Align work effort to outcomes.
  D. Create a success plan.
  C. Align work effort to outcomes.

• Question 34:

  During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription.

  Which barrier must the CSM overcome?

  A. operational
  B. business
  C. technical
  D. data
  B. business

• Question 35:

  Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

  A. Delivery Team
  B. Account Manager
  C. Customer Success Manager
  D. Customer Success Specialist
  C. Customer Success Manager

• Question 36:

  What is a financial implication of churn?

  A. increase in service level
  B. decrease in subscription
  C. expansion of contract
  D. decrease in discounts
  B. decrease in subscription

• Question 37:

  Which two actions are critical when communicating with executives? (Choose two.)

  A. Keep services as a primary topic
  B. Focus on the value achieved
  C. Incorporate the sales team's plan
  D. Target executive priorities
  E. Focus on technical details
  B. Focus on the value achieved
  D. Target executive priorities

• Question 38:

  Which perspectives are covered in a balanced scorecard?

  A. customer, employee, partner, risk
  B. business process, customer, financial, learning, growth
  C. competition, culture, financial. IT systems
  D. business outcomes, customer, employee, risk
  B. business process, customer, financial, learning, growth

• Question 39:

  What are two adoption barriers? (Choose two.)

  A. gaps in the account baseline
  B. unused customer success support
  C. lack of resources
  D. loss of project sponsor
  E. lack of expansion
  C. lack of resources
  D. loss of project sponsor

• Question 40:

  Which outcome is the best that a Customer Success Manager can achieve for a customer?

  A. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business
  B. full adoption of all the technologies the customer purchased
  C. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
  D. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
  C. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased