Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 131:

  What is a goal of the Quarterly Success Review?

  A. negotiation of discount levels associated with solution expansion
  B. product expansion to demonstrate customer loyalty
  C. alignment of priorities and outcomes while celebrating accomplishments
  D. identification of new areas of growth and sales
  C. alignment of priorities and outcomes while celebrating accomplishments

• Question 132:

  Refer to the exhibit.

  

  Based on the stage and health reflected, what must be the first priority of the success plan?

  A. Design and propose a discount on product G.
  B. Contact and collaborate with the individuals involved in the onboarding of product E.
  C. Offer and encourage the opportunity for the customer to participate in a success story for product F.
  D. Identify and document barriers that impact product C.
  D. Identify and document barriers that impact product C.

• Question 133:

  The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

  A. limited telemetry
  B. purchase policy process
  C. lack of common features
  D. lack of communication
  E. business misalignment
  D. lack of communication
  E. business misalignment

• Question 134:

  What are two expected outcomes of the customer onboard stage? (Choose two.)

  A. opportunities for advocacy shared
  B. stakeholders identified
  C. business outcomes with KPI metrics identified
  D. training sessions for end users planned
  E. network diagrams provided
  B. stakeholders identified
  C. business outcomes with KPI metrics identified

• Question 135:

  Which method is directly associated with evaluating a customer outcome?

  A. milestones
  B. key performance indicators
  C. metrics
  D. benchmarks
  B. key performance indicators

• Question 136:

  You notice a decline over time in your customer's usage of your product. Which action do you consider?

  A. Tell the customer a new solution will soon be available
  B. Carefully tell the customer to get more people to use your product
  C. Re-assess the customer's business process and outline the capability of the solution
  D. Show the customer a comparison of the solution versus the competition
  C. Re-assess the customer's business process and outline the capability of the solution

• Question 137:

  Which activity reduces the risk of chum?

  A. providing a discount on renewal
  B. lowering the service level
  C. expanding the customer footprint
  D. educating on product features
  D. educating on product features

• Question 138:

  DRAG DROP

  An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

  Select and Place:

  

  

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  Explanation/Reference:

• Question 139:

  In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

  A. Implement
  B. Adopt
  C. Use
  D. Onboard
  D. Onboard

• Question 140:

  What is the value proposition of customer success for customers?

  A. reduction of risk
  B. reduced time to valuae
  C. expansion opportunities
  D. impacting business outcomes
  D. impacting business outcomes