Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 141:

  What is a lagging indicator of the customer achieving the value proposition?

  A. product deployment
  B. contract renewal
  C. decrease in the number of problem reports
  D. movement to evaluate stage
  B. contract renewal

• Question 142:

  Which sources are used to identify customer barriers?

  A. consumption data, customer budgeting process, customer sentiment
  B. sales forecasting, data, health score
  C. executive insight, help desk summaries, upcoming marketing releases
  D. industry observations, Annual Recurring Revenue, utilization reports
  A. consumption data, customer budgeting process, customer sentiment

• Question 143:

  A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

  A. Provide the customer with access to the raw data to enable them to develop their own insights.
  B. Appoint a customer representative to review the data and give specific suggestions.
  C. Explain the limitations of the available reports and offer options to provide input to develop new reports.
  D. Agree on a set of metrics and share the results and trend lines with recommendations for improvement.
  C. Explain the limitations of the available reports and offer options to provide input to develop new reports.

• Question 144:

  The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

  A. cost efficiency
  B. employee satisfaction
  C. time to market
  D. business growth
  E. sustainability
  C. time to market
  D. business growth

• Question 145:

  In which lifecycle stage would a lack of skilled resources be identified as a barrier?

  A. sales proof of concept
  B. late-stage adoption
  C. early-stage adoption
  D. solution renewal
  C. early-stage adoption

• Question 146:

  Refer to the exhibit.

  

  Which action should the Customer Success Manager take to improve the health index of Company B?

  A. Analyze annual recurring revenue growth and reduce renewal risks associated with technology.
  B. Perform a marketing campaign and design a roadmap of new products.
  C. Provide recommendations for training and offer scripts for learning products.
  D. Observe the net promoter scores and how likely the customer is to create a success story.
  A. Analyze annual recurring revenue growth and reduce renewal risks associated with technology.

• Question 147:

  What is the purpose of capturing moments of success with a customer?

  A. expanding the purchased solution
  B. recognizing the value of the engagement
  C. renewing the contract and subscription
  D. validating deployment of the solution
  B. recognizing the value of the engagement

• Question 148:

  The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  A. Review the original sales proposal with the sales team.
  B. Evaluate the customer’s expertise in managing the purchased solution.
  C. Offer discounts on new products to gain the interest of the new leadership.
  D. Address and resolve all technical issues.
  E. Review the original business case and reassess desired outcomes with the new leadership
  B. Evaluate the customer’s expertise in managing the purchased solution.
  E. Review the original business case and reassess desired outcomes with the new leadership

• Question 149:

  From a Customer Success perspective, why should the customer's health be monitored?

  A. to provide the opportunity to address any changes in the customer's experience around the solution
  B. to identify unused licenses so they can be addressed via a service improvement plan
  C. to directly enable renewals
  D. to give the customer valuable insight so they can automatically renew critical services on time
  A. to provide the opportunity to address any changes in the customer's experience around the solution

• Question 150:

  Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

  A. descriptive
  B. diagnostic
  C. prescriptive
  D. predictive
  A. descriptive