Cisco 820-427 Online Practice Questions and Exam Preparation

Cisco 820-427 Online Questions & Answers

• Question 31:

  DRAG DROP

  Select and Place:

  

  

• Question 32:

  A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)

  A. The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).
  B. Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.
  C. A user experience that is optimized around how the company's backend order management system processes transactions.
  D. The introduction of an Enterprise Resource Planning platform to replace the company's ecosystem of legacy applications.
  E. Implementing a cloud computing solution that incorporates industry best practices.
  A. The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).
  B. Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.

• Question 33:

  Your company is launching a new business and leaders are unsure if government regulations will limit growth. You are planning to discuss the business case with a Finance Director. What are two elements of value that you should focus on? (Choose two.)

  A. Mitigating or limiting the impact of risks
  B. Steady costs with three good options that Finance can use for charging different departments for their pieces of the infrastructure
  C. Whether purchasing the solution in pieces will make it easier to recruit highly creative software developers
  D. Flexibility to change service level specifications in a contract with clearly identified costs for different commitments from the providers
  E. Whether leasing the solution is a better way to recruit for the future
  A. Mitigating or limiting the impact of risks
  D. Flexibility to change service level specifications in a contract with clearly identified costs for different commitments from the providers

• Question 34:

  An IT Architect for an international consulting firm is tasked with gathering technical requirements for the company's new email platform. What is the most effective way to understand the business capability needs from the user community?

  A. An in-person workshop with key power users from within the IT organization.
  B. An online video outlining the goals of the project followed by a 30-question online survey sent to all users within the company.
  C. A Request for Input (RFI) to the product's engineering team.
  D. A write up of the product's features and capabilities published to the company intranet.
  B. An online video outlining the goals of the project followed by a 30-question online survey sent to all users within the company.

• Question 35:

  Which is a recommended approach for gaining trust from stakeholders that you understand their needs?

  A. Keep the conversations very specific to your areas of technical expertise.
  B. Start discussions at a high level before focusing on detailed technical items.
  C. Explain how you are fixing problems followed by asking questions such as where lower expenses fall in their list of priorities.
  D. Start the discussion by providing examples of what you have done for other departments in the past.
  B. Start discussions at a high level before focusing on detailed technical items.

• Question 36:

  Which three are important skills or personality traits for a project manager (PM) to have? (Choose three.)

  A. The PM needs excellent communications skills.
  B. The PM needs to be excellent at managing by consensus.
  C. The PM needs excellent planning skills.
  D. The PM's relationship with Finance and Budgeting staff should be excellent.
  E. The PM needs skills in managing change.
  F. The PM needs to be aggressive.
  A. The PM needs excellent communications skills.
  C. The PM needs excellent planning skills.
  E. The PM needs skills in managing change.

• Question 37:

  Business departments have each selected one person to represent their needs for an improved reporting system. Which is a recommended way to capture, confirm, and prioritize the requirements of the group of departments?

  A. Conduct individual interviews then summarize the inputs.
  B. Send out a survey to the representatives and the managers of each department.
  C. Conduct one or more workshop sessions.
  D. Distribute two industry benchmark reports then run a conference call to hear opinions and answer questions.
  C. Conduct one or more workshop sessions.

• Question 38:

  You are starting the Design phase for a new customer management center. What do you need to understand about users and their interests?

  A. Obstacle to migrating data to a new architecture
  B. Government rules for changing tax rates
  C. The top reasons why customer reps like their jobs
  D. The network capacity given service call volumes
  C. The top reasons why customer reps like their jobs

• Question 39:

  The Sales leader is an important stakeholder. Why is it important to map technology capabilities to his interests?

  A. To convince other people that they should care about the solution needs
  B. To better understand the impact of meeting or missing a schedule deadline
  C. To show how the solution may balance the interests of Sales, Marketing, and Finance
  D. To count the number of features or capabilities met for each stakeholder
  C. To show how the solution may balance the interests of Sales, Marketing, and Finance

• Question 40:

  Which three dimensions can you use to categorize a business capability? (Choose three.)

  A. People
  B. Technology
  C. Procedures
  D. Processes
  E. Costs
  F. Level in architecture stack
  A. People
  B. Technology
  D. Processes