Avaya ACSS-7230 72300X Questions & Answers

• Question 91:

  Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

  Which 8D Methodology discipline covers this action?

  A. D8

  B. D7

  C. D6

  D. D5

  Correct Answer: C

  Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/ Documents/5_Why_Root_Cause_Corrective_Actions.pdf

• Question 92:

  Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

  1.

  Clearly stated the problem.

  2.

  Detailed the findings.

  3.

  Clarified the problem.

  When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

  A. Identify a patch to fix the problem.

  B. Update the Knowledge Management database.

  C. Implement a solution.

  D. Determine the cause.

  Correct Answer: D

• Question 93:

  Which statement about Avaya Tier 2/Business Partners is true?

  A. They immediately escalate to Tier 3 as issue is encountered.

  B. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

  C. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

  D. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

  Correct Answer: D