Cisco 642-165 Online Practice Questions and Exam Preparation

Cisco 642-165 Online Questions & Answers

• Question 1:

  Which codec should be selected when a Cisco Unified CCX cluster uses ASR?

  A. G.711
  B. G.723
  C. G.729
  D. Any codec works fine with ASR.
  A. G.711

• Question 2:

  You are designing a Cisco Unified Contact Center Express system with four requirements:

  250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails

  How many premium seats should be purchased?

  A. 150 seats
  B. 180 seats
  C. 200 seats
  D. 250 seats
  A. 150 seats

• Question 3:

  In Cisco Unified Contact Center Express, where is wrap-up data enabled?

  A. in the Cisco Supervisor Desktop
  B. in CSQ configuration on Application Administration
  C. in workflow groups on Cisco Desktop Work Flow Administrator
  D. in resource configuration on Application Administration
  C. in workflow groups on Cisco Desktop Work Flow Administrator

• Question 4:

  How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

  A. one language for both the CAD and the CSD
  B. one language for the CAD and a different language for the CSD
  C. two languages for the CAD and one language for the CSD
  D. two languages for both the CAD and the CSD
  A. one language for both the CAD and the CSD

• Question 5:

  Which two steps check out a database connection from the connection pool? (Choose two.)

  A. DB Get
  B. DB Read
  C. DB Write
  D. DB Release
  B. DB Read
  C. DB Write

• Question 6:

  If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

  A. partial service
  B. out of service
  C. shutdown
  D. not configured
  D. not configured

• Question 7:

  Which feature is available on Cisco Unified Contact Center Express with Cisco Unified Communications Manager Express deployments?

  A. wrap-up data
  B. high availability
  C. preview outbound dialer
  D. barge-in on Cisco Supervisor Desktop
  A. wrap-up data

• Question 8:

  An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  A. Cisco Unified CCX Standard
  B. Cisco Unified CCX Enhanced
  C. Cisco Unified CCX Premium
  D. Cisco Unified CCX Enterprise
  E. Cisco Unified IP IVR
  B. Cisco Unified CCX Enhanced

• Question 9:

  What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

  A. 2 ms
  B. 10 ms
  C. 50 ms
  D. 80 ms
  D. 80 ms

• Question 10:

  Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  A. Control Center on Cisco Unified Contact Center Express Serviceability
  B. System page on Cisco Unified Contact Center Express Administration
  C. Cisco Desktop Administrator
  D. Cisco Unified Communications Operating System Administration
  A. Control Center on Cisco Unified Contact Center Express Serviceability