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Unified Communications Contact Center Express Implementation(UCCX)

Exam Details

  • Exam Code
    :642-165
  • Exam Name
    :Unified Communications Contact Center Express Implementation(UCCX)
  • Certification
    :Others Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :74 Q&As
  • Last Updated
    :

Cisco Others Cisco Certifications 642-165 Questions & Answers

  • Question 1:

    What does it mean for a variable in the Application Editor to be defined as a parameter?

    A. The variable can be used to pass data to and from subflows.

    B. The value for that variable can be supplied via Application Configuration in Application Administration.

    C. The value for that variable is defined by the calling application.

    D. The variable can be used in conditional steps.

    E. The variable can be used to pass data to and from VoiceXML applications.

  • Question 2:

    Which step would you use to get information about the number of contacts currently in queue?

    A. Get Contact Info

    B. Get Session Info

    C. Get Call Contact Info

    D. Get Reporting Statistics

  • Question 3:

    How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?

    A. Configure it as a Generated Prompt.

    B. Configure it as a Random Container Prompt.

    C. Configure it as an Escalating Container Prompt.

    D. Configure it as a Concatenated Container Prompt.

  • Question 4:

    What formula do you use to calculate the number of agents in a Call Center?

    A. Erlang B

    B. Erlang C

    C. AHT * BHCA

    D. VG ports + IVR ports

  • Question 5:

    What formula do you use to calculate the number of Voice Gateway ports?

    A. Erlang A

    B. Erlang B

    C. Erlang C

    D. IVR ports + agent phones

  • Question 6:

    Which step can be used to trap runtime script errors and recover gracefully?

    A. Set

    B. Call Subflow

    C. On Exception Goto

    D. Get Reporting Statistic

  • Question 7:

    Which two steps check out a database connection from the connection pool? (Choose two.)

    A. DB Get

    B. DB Read

    C. DB Write

    D. DB Release

  • Question 8:

    If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?

    A. Busy

    B. Invalid

    C. Successful

    D. Unsuccessful

  • Question 9:

    Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?

    A. Menu

    B. Get Digit String

    C. Get Call Contact Info

    D. Extended Get Digit String

  • Question 10:

    Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

    A. IPC Resource Calculator

    B. CTI Port Calculator

    C. Cisco Unified Communications Sizing Tool

    D. Cisco Unified CCX Applications Administration

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