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642-165 Real Exam Questions

Unified Communications Contact Center Express Implementation(UCCX)

74 questions available · Page 1 of 8

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Question 1 Multiple choice

Which two are possible root causes for the Application Subsystem going into partial service status? (Choose two.)

  1. A

    Cisco Unified Communications Manager Telephony Provider problem

  2. B

    CTI Route Point problem

  3. C

    CTI Port Group problem

  4. D

    script problem

  5. E

    system deadlock problem

Show answer and explanation

Correct answers: D, E

Question 2 Single choice

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

  1. A

    recording

  2. B

    monitoring

  3. C

    embedded browser

  4. D

    call-control buttons

Show answer and explanation

Correct answer: D

Question 3 Single choice

What formula do you use to calculate the number of Voice Gateway ports?

  1. A

    Erlang A

  2. B

    Erlang B

  3. C

    Erlang C

  4. D

    IVR ports + agent phones

Show answer and explanation

Correct answer: B

Question 4 Single choice

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

  1. A

    Timeout

  2. B

    SQL Error

  3. C

    Successful

  4. D

    No Data

Show answer and explanation

Correct answer: C

Question 5 Multiple choice

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

  1. A

    hostname

  2. B

    IP address

  3. C

    gateway address

  4. D

    physical MAC

  5. E

    Cisco Unified CCX version

Show answer and explanation

Correct answers: A, B, C

Question 6 Single choice

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

  1. A

    database replication status

  2. B

    system parameters configuration

  3. C

    date and time of most recent failure

  4. D

    Cisco Unified Communications Manager cluster status

Show answer and explanation

Correct answer: C

Question 7 Single choice

Which interface is used to configure debug parameters for log files?

  1. A

    Datastore Control Center

  2. B

    trace configuration

  3. C

    system parameters

  4. D

    Control Center

Show answer and explanation

Correct answer: B

Question 8 Multiple choice

Which three tasks are supported by the Cisco Unified CCX editor? (Choose three.)

  1. A

    Perform reactive debugging without connecting to the Cisco Unified CCX cluster.

  2. B

    Save a script in repository.

  3. C

    Insert breakpoints in a script.

  4. D

    Create final variables.

  5. E

    Export a script to XML format.

Show answer and explanation

Correct answers: B, C, D

Question 9 Single choice

If an existing script is uploaded to the Cisco Unified CCX, what does Cisco Unified CCX ask?

  1. A

    Do you want to debug the script?

  2. B

    Do you want to refresh the script?

  3. C

    Do you want to save the application?

  4. D

    Do you want to validate the script?

Show answer and explanation

Correct answer: B

Question 10 Single choice

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

  1. A

    partial service

  2. B

    out of service

  3. C

    shutdown

  4. D

    not configured

Show answer and explanation

Correct answer: D