Cisco 642-165 Online Practice Questions and Exam Preparation

Cisco 642-165 Online Questions & Answers

• Question 1:

  What does it mean for a variable in the Application Editor to be defined as a parameter?

  A. The variable can be used to pass data to and from subflows.
  B. The value for that variable can be supplied via Application Configuration in Application Administration.
  C. The value for that variable is defined by the calling application.
  D. The variable can be used in conditional steps.
  E. The variable can be used to pass data to and from VoiceXML applications.
  B. The value for that variable can be supplied via Application Configuration in Application Administration.

• Question 2:

  What formula do you use to calculate the number of Voice Gateway ports?

  A. Erlang A
  B. Erlang B
  C. Erlang C
  D. IVR ports + agent phones
  B. Erlang B

• Question 3:

  What formula do you use to calculate the number of agents in a Call Center?

  A. Erlang B
  B. Erlang C
  C. AHT * BHCA
  D. VG ports + IVR ports
  B. Erlang C

• Question 4:

  How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?

  A. Configure it as a Generated Prompt.
  B. Configure it as a Random Container Prompt.
  C. Configure it as an Escalating Container Prompt.
  D. Configure it as a Concatenated Container Prompt.
  C. Configure it as an Escalating Container Prompt.

• Question 5:

  Which step would you use to get information about the number of contacts currently in queue?

  A. Get Contact Info
  B. Get Session Info
  C. Get Call Contact Info
  D. Get Reporting Statistics
  D. Get Reporting Statistics

• Question 6:

  Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?

  A. Menu
  B. Get Digit String
  C. Get Call Contact Info
  D. Extended Get Digit String
  A. Menu

• Question 7:

  If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?

  A. Busy
  B. Invalid
  C. Successful
  D. Unsuccessful
  B. Invalid

• Question 8:

  Which two steps check out a database connection from the connection pool? (Choose two.)

  A. DB Get
  B. DB Read
  C. DB Write
  D. DB Release
  B. DB Read
  C. DB Write

• Question 9:

  Which step can be used to trap runtime script errors and recover gracefully?

  A. Set
  B. Call Subflow
  C. On Exception Goto
  D. Get Reporting Statistic
  C. On Exception Goto

• Question 10:

  Which statement is true about the default script field when adding an application?

  A. When a caller does not enter a choice in a Menu step, it will execute the default script.
  B. Any problems running the configured script will cause the default script to be executed.
  C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
  D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.
  B. Any problems running the configured script will cause the default script to be executed.