Cisco 642-165 Online Practice Questions and Exam Preparation

Cisco 642-165 Online Questions & Answers

• Question 61:

  How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?

  A. Configure it as a Generated Prompt.
  B. Configure it as a Random Container Prompt.
  C. Configure it as an Escalating Container Prompt.
  D. Configure it as a Concatenated Container Prompt.
  C. Configure it as an Escalating Container Prompt.

• Question 62:

  What does it mean for a variable in the Application Editor to be defined as a parameter?

  A. The variable can be used to pass data to and from subflows.
  B. The value for that variable can be supplied via Application Configuration in Application Administration.
  C. The value for that variable is defined by the calling application.
  D. The variable can be used in conditional steps.
  E. The variable can be used to pass data to and from VoiceXML applications.
  B. The value for that variable can be supplied via Application Configuration in Application Administration.

• Question 63:

  Which two features are added when upgrading from Cisco Unified CCX Standard to Enhanced? (Choose two.)

  A. Agent Routing
  B. Historical Reporting
  C. Conditional Routing
  D. Priority Queuing
  A. Agent Routing
  D. Priority Queuing

• Question 64:

  If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?

  A. Busy
  B. Invalid
  C. Successful
  D. Unsuccessful
  B. Invalid

• Question 65:

  Which two are possible root causes for the Application Subsystem going into partial service status? (Choose two.)

  A. Cisco Unified Communications Manager Telephony Provider problem
  B. CTI Route Point problem
  C. CTI Port Group problem
  D. script problem
  E. system deadlock problem
  D. script problem
  E. system deadlock problem

• Question 66:

  In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

  A. CTI Ports
  B. CTI Route Point
  C. Cisco Unified CCX Call Control Group
  D. Cisco Unified Communications Manager Call Control Group
  A. CTI Ports

• Question 67:

  Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?

  A. Menu
  B. Get Digit String
  C. Get Call Contact Info
  D. Extended Get Digit String
  A. Menu

• Question 68:

  Which step would you use to get information about the number of contacts currently in queue?

  A. Get Contact Info
  B. Get Session Info
  C. Get Call Contact Info
  D. Get Reporting Statistics
  D. Get Reporting Statistics

• Question 69:

  In addition to writing information to a trace file, the Cisco Unified CCX system sends standard event logging messages to a syslog server through which service?

  A. SNMP Trap
  B. Alarm
  C. CDP
  D. Win32
  B. Alarm

• Question 70:

  Which interface do the Cisco Unified Communications Manager and Cisco Unified CCX use for call control?

  A. AXL
  B. HTTP
  C. LDAP
  D. JTAPI
  D. JTAPI