Cisco 642-165 Online Practice Questions and Exam Preparation

Cisco 642-165 Online Questions & Answers

• Question 11:

  In which two ways does remote monitoring allow the monitored call to be selected? (Choose two.)

  A. by agent name
  B. by agent extension
  C. by application ID
  D. by media group ID
  E. by CSQ ID
  B. by agent extension
  E. by CSQ ID

• Question 12:

  The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

  A. hostname
  B. IP address
  C. gateway address
  D. physical MAC
  E. Cisco Unified CCX version
  A. hostname
  B. IP address
  C. gateway address

• Question 13:

  Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

  A. collect trace files
  B. stop and start Cisco Unified CCX services
  C. view syslog messages
  D. perform backup and restore functions
  E. monitor the health of the Cisco Unified CCX system
  A. collect trace files
  C. view syslog messages
  E. monitor the health of the Cisco Unified CCX system

• Question 14:

  When a call terminates, which Cisco Unified CCX setting takes precedence over "Automatic Available" to determine the agent's next state?

  A. Automatic Work
  B. Resource Pool selection
  C. Prompt for this CSQ
  D. Service Level settings
  A. Automatic Work

• Question 15:

  Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

  A. Premium only
  B. Enhanced and Premium only
  C. Standard, Enhanced, and Premium
  D. Cisco Unified Contact Center Express does not support an embedded Internet browser
  A. Premium only

• Question 16:

  What formula do you use to calculate the number of Voice Gateway ports?

  A. Erlang A
  B. Erlang B
  C. Erlang C
  D. IVR ports + agent phones
  B. Erlang B

• Question 17:

  Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other immediate security threats?

  A. Microsoft SQL Server 2000
  B. Microsoft Management Console
  C. Cisco Security Agent
  D. Quality Manager
  C. Cisco Security Agent

• Question 18:

  Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

  A. graphical reports
  B. dockable windows
  C. access to chat logs
  D. URL push to agents
  E. send an email to an agent
  F. send a call in queue to a specific agent
  A. graphical reports
  B. dockable windows
  D. URL push to agents

• Question 19:

  Which of the following is not an input that is required when you install Cisco Unified CCX?

  A. application username
  B. platform administrator username
  C. IP address
  D. default language
  E. time zone
  D. default language

• Question 20:

  Which step can be used to trap runtime script errors and recover gracefully?

  A. Set
  B. Call Subflow
  C. On Exception Goto
  D. Get Reporting Statistic
  C. On Exception Goto