Cisco 642-165 Online Practice Questions and Exam Preparation

Cisco 642-165 Online Questions & Answers

• Question 41:

  What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?

  A. 150
  B. 200
  C. 300
  D. 400
  C. 300

• Question 42:

  Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?

  A. HTTP-based trigger
  B. a wrap-up timer
  C. keystroke macros
  D. supervisory recording
  E. agent-to-agent text chatting
  A. HTTP-based trigger

• Question 43:

  Presence integration is a Cisco Unified CCX feature available in which of these packages?

  A. Premium, Enhanced, and Standard
  B. Premium only
  C. Premium with high availability only
  D. Premium and Enhanced
  A. Premium, Enhanced, and Standard

• Question 44:

  Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

  A. create a trigger
  B. upload script to repository
  C. restart the Cisco Unified CCX Engine
  D. specify the maximum number of sessions
  E. configure default session timeout
  A. create a trigger
  B. upload script to repository
  D. specify the maximum number of sessions

• Question 45:

  What can help expose problems with script logic or validity by simulating the execution of a script?

  A. Alarm and Trace Configuration
  B. debug session
  C. script validation
  D. script refresh
  B. debug session

• Question 46:

  During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

  A. Timeout
  B. SQL Error
  C. Successful
  D. No Data
  C. Successful

• Question 47:

  Select a statement about the Call Subflow step that is not true.

  A. A subflow can access all variables in the calling script.
  B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
  C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
  D. The same subflow can be invoked from different scripts.
  A. A subflow can access all variables in the calling script.

• Question 48:

  Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

  A. chat with an SME
  B. send an email to an SME
  C. send enterprise data to an SME
  D. transfer a call to an SME
  E. start a Cisco WebEx session with an SME
  A. chat with an SME
  C. send enterprise data to an SME
  D. transfer a call to an SME

• Question 49:

  Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

  A. Delete a resource group.
  B. Remove a skill from a CSQ.
  C. Enable automatic work on a CSQ.
  D. Modify the skill competence level of an agent.
  E. Create a resource.
  F. Delete a skill.
  B. Remove a skill from a CSQ.
  C. Enable automatic work on a CSQ.
  D. Modify the skill competence level of an agent.

• Question 50:

  Which type of information is available from the Cisco Unified Contact Center Express Control Center?

  A. database replication status
  B. system parameters configuration
  C. date and time of most recent failure
  D. Cisco Unified Communications Manager cluster status
  C. date and time of most recent failure