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Avaya 6209 Online Practice Questions and Exam Preparation

6209 Exam Details

  • Exam Code
    :6209
  • Exam Name
    :Avaya Aura Contact Center CCT and Multimedia Implementation
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :53 Q&As
  • Last Updated
    :Jul 12, 2026

Avaya 6209 Online Questions & Answers

  • Question 41:

    A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation

    Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).

    Which additional step is required to complete this task?

    A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
    B. Add the Communication Control Toolkit (CCT) server to the CCMA
    C. Add the Microsoft Exchange server to the CCMA
    D. Assign the CCT server as a reporting server for the CCMS

  • Question 42:

    After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

    A. Call-by-Call Reports
    B. Multimedia reports
    C. Configuration Reports
    D. Agent Performance Reports
    E. Outbound Reports
    F. Contact Summary Reports

  • Question 43:

    The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

    A. FTP server
    B. Corporate E-mail server
    C. Corporate Web server
    D. Terminal server

  • Question 44:

    Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

    A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
    B. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents
    C. CCMM supports up to 6000 transactions per hour with a maximum of 800 active multimedia agents
    D. CCMM supports up to 12000 transactions per hour with a maximum of 3000 active multimedia agents
    E. CCMM supports up to 8000 transactions per hour with a maximum of 800 active multimedia agents

  • Question 45:

    A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

    A. Address book
    B. Voting buttons
    C. Expires after setting
    D. Suggested responses
    E. Autosignature

  • Question 46:

    A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?

    A. Export the existing firewall policy
    B. Manually modify the firewall settings
    C. Restore a saved firewall policy
    D. Use the Microsoft default firewall

  • Question 47:

    A network drive is being mapped that will be used to setup the Contact Center Multimedia database. The following information is provided:

    The Contact Center Multimedia server name is CCMM001 The Contact Center Multimedia server IP address is 192.167.140.15 The backup server name is backup004 The backup server IP address is 192.167.140.20 The backup folder name is dbbackup

    What is the UNC path for the mapped network drive?

    A. \192.167.140.15\dbbackup
    B. \CCMM001\dbbackup
    C. \192.167.140.20\dbbackup
    D. \dbbackup\backup004

  • Question 48:

    A technician is configuring a Windows 2008 operating system for a co-resident Avaya Aura Contact Center installation which will be deployed in a Windows domain. Which two rules apply to the server name? (Choose two)

    A. Use (_) or (-) allowed within any part of the name
    B. The total length of name is not to be more than 26 characters
    C. The computer name must be unique on the domain
    D. The NetBIOS name must match to the computer name

  • Question 49:

    A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customers network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller? (Choose two).

    A. The users are local users on the Communication Control Toolkit server
    B. The Windows users are in the same domain as the Communication Control Toolkit server
    C. A two-way trust relationship is configured between the Window user's domain Communication Control Toolkit server's domain
    D. The Windows users are in a separate and untrusted domain from the Communication Control Toolkit server

  • Question 50:

    A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

    A. The software installation stops the problem and must be corrected before proceeding
    B. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed
    C. The software installation stops and the PVI check utility must be rerun until all warnings are cleared
    D. The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the

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