Avaya 6209 Online Practice Questions and Exam Preparation

Avaya 6209 Online Questions & Answers

• Question 21:

  Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)

  A. CCMM License Service
  B. CCMM Campaign Scheduler Service
  C. CCMM OAM Service
  D. CCMM Starter Service
  A. CCMM License Service
  D. CCMM Starter Service

• Question 22:

  You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

  A. No CCT users have been created
  B. The CCT server does not have valid licenses
  C. The CCT server has not been added in CCMA
  D. Open Queue has not been enabled on the CCMS
  D. Open Queue has not been enabled on the CCMS

• Question 23:

  A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

  A. NCCT Call Log
  B. NCCT Security
  C. NCCT Audit Log
  D. NCCT Error Log
  E. NCCT System Log
  B. NCCT Security
  C. NCCT Audit Log
  D. NCCT Error Log

  ---

  Explanation/Reference:

• Question 24:

  When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

  A. Use the CCT Console and import Windows accounts to verify that the account exists in the domain
  B. Remove and re-configure the agent using the Contact Center Manager Administration Utility
  C. Use the CCT WebAdmin to verify that the agent and the user account are associated
  D. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses
  A. Use the CCT Console and import Windows accounts to verify that the account exists in the domain

  ---

  Explanation/Reference:

• Question 25:

  A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

  A. 1 GB
  B. 2 GB
  C. 3 GB
  D. 4 GB
  A. 1 GB

• Question 26:

  The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

  A. Server Availability
  B. CCMM Server performance
  C. Mailbox status
  D. CCMM Contacts by Type
  E. Maximum contact wait time
  A. Server Availability
  B. CCMM Server performance
  D. CCMM Contacts by Type

  ---

  Explanation/Reference:

• Question 27:

  Open Queue is part of what Communication Control Toolkit subcomponent?

  A. JAVA API
  B. Advanced Scripting
  C. Lite Communication Control Toolkit API
  D. Contact Management Framework
  D. Contact Management Framework

• Question 28:

  A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

  A. The AAAD domain must have a two-way trust relationship with CCMM domain
  B. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
  C. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
  D. The CCT and CCMM servers must be in a different domain to the AAAD users
  B. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
  C. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains

  ---

  Explanation/Reference:

• Question 29:

  When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

  A. Sysadmin, __avaya
  B. Administrator, "server password"
  C. Webadmin, webadmin
  D. mmReport, mmRep
  D. mmReport, mmRep

  ---

  Explanation/Reference:

• Question 30:

  A customer has multiple Contact Center Manager Server (CCMS) servers which arefinetworked and operate as a single distributed contact center. Which component manages the Network Skill-based Routing configuration and communication between the servers?

  A. Network Contact Center
  B. Network Capacity Center
  C. Network Control Center
  D. Network Communication Center
  C. Network Control Center

  ---

  Explanation/Reference: