A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?
A. Export the existing firewall policy
B. Manually modify the firewall settings
C. Restore a saved firewall policy
D. Use the Microsoft default firewall
You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?
A. CCMS
B. CCT
C. CCMM
D. CCMA
What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?
A. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
B. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS
C. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
D. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS
A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Which action should be taken?
A. Accept the server because the RAM provided meets the recommended minimum
B. Inform the customer that the minimum recommended RAM for this installation is 6 GB
C. Inform the customer that the minimum recommended RAM for this installation is 8 GB
D. Use the Capacity Assessment Tool (Cap Tool) to verify that the 4GB RAM provided with the server meets the contact center capacity requirements
Open Queue is part of what Communication Control Toolkit subcomponent?
A. JAVA API
B. Advanced Scripting
C. Lite Communication Control Toolkit API
D. Contact Management Framework
The Contact Center supervisor is creating an outbound campaign. Where is it loaded?
A. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
B. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
C. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
D. It is loaded on external database
A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?
A. 1 GB
B. 2 GB
C. 3 GB
D. 4 GB
Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?
A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
B. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents
C. CCMM supports up to 6000 transactions per hour with a maximum of 800 active multimedia agents
D. CCMM supports up to 12000 transactions per hour with a maximum of 3000 active multimedia agents
E. CCMM supports up to 8000 transactions per hour with a maximum of 800 active multimedia agents
A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?
A. 2 x Intel Pentium IV 1.8 GHz
B. 1 x Intel Celeron 2.0 GHz
C. 2 x Intel Itanium (IA 64) 2.8 GHz
D. 2 x Intel Quad-Core Xeon 3.0 GHz
A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical ows to verify contacts in Contact Center. Which component of the CCMA would be used to create ows?
A. Configuration
B. Contact Center Management
C. Orchestration Designer
D. Access and Partition Management
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