Avaya 6209 Online Practice Questions and Exam Preparation

Avaya 6209 Online Questions & Answers

• Question 11:

  A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?

  A. The agent user type must be set to supervisor agent
  B. Enter the SIP address of the agent ...the voice uri server
  C. The "Create CCT agent" option must be selected
  D. The agent first and last name must be populated
  C. The "Create CCT agent" option must be selected

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  Explanation/Reference:

• Question 12:

  Which service contains the inbound message handler (IMH) component?

  A. Contact Center Multimedia (CCMM) License Service
  B. CCMM Campaign Scheduler Service
  C. CCMM E-mail Manager Service
  D. CCMM Starter Service
  B. CCMM Campaign Scheduler Service

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  Explanation/Reference:

• Question 13:

  A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

  A. Database Maintenance utility
  B. RefClient
  C. High Availability
  D. Data export utility
  A. Database Maintenance utility

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  Explanation/Reference:

• Question 14:

  You are planning a co-resident Avaya Aura Contact Center with Contact Center Multimedia. You know that the co-resident installation will have greater hardware requirements than a standalone installation. What tool will you use to access the server hardware requirements for this installation?

  A. Avaya Aura Contact Center AACC Multimedia Administrative Tool
  B. AACC Manager Capacity Assessment Tool
  C. AACC Multimedia Web Administration Tool
  D. AACC Manager Capacity Enablement Tool
  B. AACC Manager Capacity Assessment Tool

• Question 15:

  E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).

  A. Time between intervals
  B. E-mail message response threshold
  C. Number of e-mails retrieved from the mailbox during each run
  D. Callback minimum and maximum timers
  A. Time between intervals
  C. Number of e-mails retrieved from the mailbox during each run

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  Explanation/Reference:

• Question 16:

  Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

  A. Multimedia
  B. Contact Center Management
  C. Access and Partition Management
  D. Configuration
  B. Contact Center Management

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  Explanation/Reference:

• Question 17:

  A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?

  A. Add a multimedia suffix to the skillset name
  B. Add a multimedia prefix to the skillset name
  C. Add a multimedia disposition code to the skillset name
  D. Add multimedia to the skillset name.
  B. Add a multimedia prefix to the skillset name

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  Explanation/Reference:

• Question 18:

  A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

  A. Microsoft Visual Basic 6.0
  B. Microsoft .NET Framework 3.5
  C. Windows Installer 3.1 Redistributable (v2)
  D. Microsoft Visual C++ 2008 Redistributable Package (x86)
  E. Windows Installer CleanUp Utility 2.5.0.1
  B. Microsoft .NET Framework 3.5
  C. Windows Installer 3.1 Redistributable (v2)
  D. Microsoft Visual C++ 2008 Redistributable Package (x86)

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  Explanation/Reference:

• Question 19:

  Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

  A. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list
  B. Import the Avaya Aura Contact Center firewall security policy
  C. Disable the firewall
  D. Disable the anti-virus software that is installed
  B. Import the Avaya Aura Contact Center firewall security policy

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  Explanation/Reference:

• Question 20:

  Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

  A. NCCT SMON
  B. NCCT DAL
  C. NCCT server
  D. NCCT OI Service
  C. NCCT server

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  Explanation/Reference: