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Avaya Aura Contact Center CCT and Multimedia Implementation

Exam Details

  • Exam Code
    :6209
  • Exam Name
    :Avaya Aura Contact Center CCT and Multimedia Implementation
  • Certification
    :ACIS
  • Vendor
    :Avaya
  • Total Questions
    :53 Q&As
  • Last Updated
    :Oct 24, 2024

Avaya ACIS 6209 Questions & Answers

  • Question 31:

    The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

    A. KeyWord Group

    B. Priority

    C. ToAddress

    D. FromAddress

    E. Skillset

  • Question 32:

    When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

    A. OMH

    B. POP3

    C. SMTP

    D. IMH

  • Question 33:

    It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?

    A. Screen savers

    B. Microsoft Office suite

    C. Antivirus software

    D. Disk compression utilities

  • Question 34:

    A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

    A. Database Maintenance utility

    B. RefClient

    C. High Availability

    D. Data export utility

  • Question 35:

    Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

    A. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list

    B. Import the Avaya Aura Contact Center firewall security policy

    C. Disable the firewall

    D. Disable the anti-virus software that is installed

  • Question 36:

    A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

    A. The software installation stops the problem and must be corrected before proceeding

    B. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed

    C. The software installation stops and the PVI check utility must be rerun until all warnings are cleared

    D. The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the

  • Question 37:

    When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

    A. Browse to http:///csp/multimedia/ws.Contact.cls and verify the Web Service ws.Contact Web Page

    B. Ensure that the CCMM services are running

    C. Open the Database Maintenance utility and select "verify database"

    D. Use the Reference Client to send and receive a Multimedia type contact

  • Question 38:

    You are planning a co-resident Avaya Aura Contact Center with Contact Center Multimedia. You know that the co-resident installation will have greater hardware requirements than a standalone installation. What tool will you use to access the server hardware requirements for this installation?

    A. Avaya Aura Contact Center AACC Multimedia Administrative Tool

    B. AACC Manager Capacity Assessment Tool

    C. AACC Multimedia Web Administration Tool

    D. AACC Manager Capacity Enablement Tool

  • Question 39:

    A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

    A. The AAAD domain must have a two-way trust relationship with CCMM domain

    B. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains

    C. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains

    D. The CCT and CCMM servers must be in a different domain to the AAAD users

  • Question 40:

    The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

    A. FTP server

    B. Corporate E-mail server

    C. Corporate Web server

    D. Terminal server

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