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Avaya 6209 Online Practice Questions and Exam Preparation

6209 Exam Details

  • Exam Code
    :6209
  • Exam Name
    :Avaya Aura Contact Center CCT and Multimedia Implementation
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :53 Q&As
  • Last Updated
    :Jul 12, 2026

Avaya 6209 Online Questions & Answers

  • Question 31:

    A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical ows to verify contacts in Contact Center. Which component of the CCMA would be used to create ows?

    A. Configuration
    B. Contact Center Management
    C. Orchestration Designer
    D. Access and Partition Management

  • Question 32:

    You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?

    A. CCMS
    B. CCT
    C. CCMM
    D. CCMA

  • Question 33:

    Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

    A. Through the Contact Center Manager Administration Network configurations screen
    B. Through the email server
    C. Through the Outbound Campaign Manager
    D. Through the Multimedia Administrator

  • Question 34:

    What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

    A. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
    B. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS
    C. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
    D. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

  • Question 35:

    A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Which action should be taken?

    A. Accept the server because the RAM provided meets the recommended minimum
    B. Inform the customer that the minimum recommended RAM for this installation is 6 GB
    C. Inform the customer that the minimum recommended RAM for this installation is 8 GB
    D. Use the Capacity Assessment Tool (Cap Tool) to verify that the 4GB RAM provided with the server meets the contact center capacity requirements

  • Question 36:

    A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

    A. No connections arefineeded
    B. One connection is needed
    C. Two connections arefineeded, with one connection on the ELAN subnet
    D. Three connections arefineeded, with one connection on the ELAN subnet, and one connection for the server subnet

  • Question 37:

    The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

    A. Customer LAN
    B. Contact Center Server Subnet
    C. Customer server ELAN
    D. Contact Center Server ELAN

  • Question 38:

    When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?

    A. Contact Center Manager Server (CCMS)
    B. CCMA
    C. License Manager
    D. Contact Center Multimedia (CCMM)

  • Question 39:

    When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

    A. Browse to http:///csp/multimedia/ws.Contact.cls and verify the Web Service ws.Contact Web Page
    B. Ensure that the CCMM services are running
    C. Open the Database Maintenance utility and select "verify database"
    D. Use the Reference Client to send and receive a Multimedia type contact

  • Question 40:

    A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

    A. http:///agentdesktop where is the server name or IP address of the Contact Center Manager Administration server
    B. http:///agentdesktop where is the server name or IP address of the Contact Center Multimedia server
    C. http:///agentdesktop where is the server name or IP address of the Communication Control Toolkit server
    D. http://support.avaya.com Web site

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