Avaya 6209 Online Practice Questions and Exam Preparation

Avaya 6209 Online Questions & Answers

• Question 1:

  An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?

  A. Arp
  B. Ping
  C. Tracert
  D. Ipconfig
  B. Ping

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  Explanation/Reference:

• Question 2:

  The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

  A. KeyWord Group
  B. Priority
  C. ToAddress
  D. FromAddress
  E. Skillset
  A. KeyWord Group
  C. ToAddress
  D. FromAddress

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  Explanation/Reference:

• Question 3:

  The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

  A. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
  B. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
  C. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
  D. It is loaded on external database
  B. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue

• Question 4:

  You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?

  A. Avaya Secure Control Link
  B. Avaya Remote Access Link
  C. Avaya Remote Connection Link
  D. Avaya Secure Access Link
  D. Avaya Secure Access Link

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  Explanation/Reference:

• Question 5:

  A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?

  A. 2 x Intel Pentium IV 1.8 GHz
  B. 1 x Intel Celeron 2.0 GHz
  C. 2 x Intel Itanium (IA 64) 2.8 GHz
  D. 2 x Intel Quad-Core Xeon 3.0 GHz
  D. 2 x Intel Quad-Core Xeon 3.0 GHz

• Question 6:

  Which statement about Contact Center Multimedia is true?

  A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
  B. It allows supervisors and contact center administrators to manage multimedia traffic
  C. It helps with implementing CTI for installs and browser based web integration
  D. It is used to administer the server and to monitor contact center performance using a browser based interface
  B. It allows supervisors and contact center administrators to manage multimedia traffic

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  Explanation/Reference:

• Question 7:

  A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?

  A. The Multimedia Contact manager
  B. The Contact Center Multimedia Administrator
  C. The E-mail Manager
  D. The Outbound Campaign management Tool
  D. The Outbound Campaign management Tool

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  Explanation/Reference:

• Question 8:

  What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?

  A. Click Once Deployment technology
  B. A URL installation
  C. A web browser installation
  D. An application installation
  A. Click Once Deployment technology

• Question 9:

  A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

  A. Disable TCP port
  B. Disable Simple Network Management Protocol
  C. Disable the Secure Access Link
  D. Disable Java Runtime Environment updates
  D. Disable Java Runtime Environment updates

• Question 10:

  When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

  A. OMH
  B. POP3
  C. SMTP
  D. IMH
  C. SMTP

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  Explanation/Reference: