Cisco 500-440 Online Practice Questions and Exam Preparation

Cisco 500-440 Online Questions & Answers

• Question 31:

  Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

  A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
  B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
  C. Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
  D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
  E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
  F. Standalone Cisco Unified CVP with ICM Lookup label
  B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
  C. Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
  E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX

• Question 32:

  Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?

  A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
  B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
  C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
  D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
  F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.
  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

• Question 33:

  The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

  A. SIP call control messages
  B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
  C. service control
  D. device and call monitoring
  E. subscription control
  F. device and call control
  B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
  D. device and call monitoring
  F. device and call control

• Question 34:

  Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

  A. transfer call routing from agent to agent
  B. CTI data on Cisco Agent Desktop screen pop
  C. Courtesy Callback
  D. Cisco Mobile Agents
  E. Cisco Extension Mobility for agents
  F. call queuing
  A. transfer call routing from agent to agent
  D. Cisco Mobile Agents
  E. Cisco Extension Mobility for agents

• Question 35:

  Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

  A. The call type is changed and continues the current script execution.
  B. The call is reset to the new call type, like a new call with all counters reset to zero.
  C. There is no impact, and the call type is used only for the initial script selection process.
  D. The call is reclassified and the system executes a new routing associated with that call type.
  D. The call is reclassified and the system executes a new routing associated with that call type.

• Question 36:

  To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

  A. route pattern
  B. agent IP phone
  C. CTI route point
  D. translation pattern
  E. translation route
  C. CTI route point

• Question 37:

  In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

  A. HTTP Request
  B. Timer Action
  C. Scheduled Call Back
  D. Browser Pop
  E. Run Macro
  A. HTTP Request
  D. Browser Pop

• Question 38:

  Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

  A. 100 concurrent Real-time reports
  B. 400 concurrent Real-time reports
  C. 800 concurrent Real-time reports
  D. 50 concurrent Historical reports
  E. 100 concurrent Historical reports
  F. 200 concurrent Historical reports
  B. 400 concurrent Real-time reports
  F. 200 concurrent Historical reports

• Question 39:

  Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

  A. Add a redundant device pool to the Cisco Unified CallManager Group configuration.
  B. Add a second TFTP server to the cluster.
  C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
  D. Use an SRST reference in the device pool.
  C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

• Question 40:

  When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

  A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
  B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway