Cisco Cisco Unified Contact Center Enterprise Specialist 500-440 Questions & Answers

• Question 31:

  Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

  A. VMware vMotion

  B. VMware distributed vSwitch

  C. VMware consolidated backup

  D. VMware snapshots

  E. vDisk thick provisioning

  Correct Answer: E

• Question 32:

  Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

  A. UCS B/C series NIC teaming is supported.

  B. 10/100 NIC speeds are supported.

  C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.

  D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.

  Correct Answer: AC

• Question 33:

  With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

  A. 100

  B. 15

  C. 50

  D. 20

  Correct Answer: C

• Question 34:

  Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

  A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

  B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is equivalent to four agents on the peripheral gateway.

  C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.

  D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port is equivalent to 15 agents on the peripheral gateway.

  Correct Answer: C

• Question 35:

  A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

  A. 300 RTP streams

  B. 150 RTP streams

  C. 110 RTP streams

  D. 120 RTP streams

  Correct Answer: C

• Question 36:

  Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

  A. 100 concurrent Real-time reports

  B. 400 concurrent Real-time reports

  C. 800 concurrent Real-time reports

  D. 50 concurrent Historical reports

  E. 100 concurrent Historical reports

  F. 200 concurrent Historical reports

  Correct Answer: BF

• Question 37:

  Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive

  mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer

  calls and 10% Courtesy Callback.

  They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

  A. 24 invites/sec

  B. 88 invites/sec

  C. 96 invites/sec

  D. 22 invites/sec

  Correct Answer: B

• Question 38:

  In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)

  A. Direct Preview dialing mode

  B. Progressive dialing mode

  C. Predictive dialing mode

  D. Transfer to IVR dialing mode

  E. Courtesy Callback Dialing mode

  Correct Answer: BC

• Question 39:

  Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

  A. agents

  B. IVR ports

  C. PSTN gateway trunks

  D. reporting ports

  Correct Answer: BC

• Question 40:

  Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?

  A. Agent device targets must be created for each phone that is used by an agent.

  B. Agent labels must be created for each routing client that can route calls to an agent.

  C. Agent extensions can be defined as a range, without having to build each device target.

  D. Agent targeting rules are not allowed with translation routes.

  Correct Answer: C