Cisco 500-440 Online Practice Questions and Exam Preparation

Cisco 500-440 Online Questions & Answers

• Question 11:

  Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

  A. Silent Monitor inbound voice calls
  B. secure communication using flow around mode
  C. NAT for address hiding
  D. normalize SIP messages using SIP profiles
  E. record calls by forking the media using build-in-bridge
  F. demarcation point between networks
  C. NAT for address hiding
  D. normalize SIP messages using SIP profiles
  F. demarcation point between networks

• Question 12:

  Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

  A. basic call control (answer, hold, retrieve, end, and make call)
  B. advanced call control (consultation, transfer after consult, conference after consult)
  C. agent historical reports
  D. ready and login reason codes
  E. phonebooks and workflows
  F. desktop for third-party ACD
  A. basic call control (answer, hold, retrieve, end, and make call)
  B. advanced call control (consultation, transfer after consult, conference after consult)
  E. phonebooks and workflows

• Question 13:

  Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

  A. agents
  B. IVR ports
  C. PSTN gateway trunks
  D. reporting ports
  B. IVR ports
  C. PSTN gateway trunks

• Question 14:

  Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the WAN deployments?

  A. SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
  B. under no circumstances
  C. MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the WAN circuits is less than 500 ms.
  D. MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
  B. under no circumstances

• Question 15:

  In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

  A. digital certificate
  B. certificate authority certificate
  C. domain validation certificate
  D. self-signed certificate
  E. root certificate
  B. certificate authority certificate
  D. self-signed certificate

• Question 16:

  Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

  A. configuration requests
  B. skill group data
  C. routing and DMP control traffic
  D. Real-Time Monitoring
  C. routing and DMP control traffic

• Question 17:

  A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

  A. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
  B. Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router Side B goes idle
  C. There is no ability to make ICM configuration changes at Side B
  D. The Call Router Side A stays active, while Call Router Side B goes idle
  E. The Call Router Side B stays active, while the Call Router Side A goes idle
  C. There is no ability to make ICM configuration changes at Side B
  D. The Call Router Side A stays active, while Call Router Side B goes idle

• Question 18:

  In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

  A. Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
  B. The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.
  C. The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.
  D. The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
  B. The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.

• Question 19:

  Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

  A. reporting ports
  B. estimated wait times
  C. PSTN gateway trunks
  D. agents
  E. IVR ports
  C. PSTN gateway trunks
  E. IVR ports

• Question 20:

  Which four functional limitations are Whisper Announcements subject to? (Choose four.)

  A. Announcements do not play for outbound calls made by an agent.
  B. For a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or TranslationRouteToVRU node after you send the call to the agent.
  C. Announcements do not play when the router selects the agent through a label node.
  D. CVP Transfers do not support Whisper Announcements.
  E. Whisper Announcements do not support Silent Monitoring.
  F. Only one announcement can play for each call.
  G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.
  H. Whisper Announcements are not supported in a Mobile Agent deployment.
  A. Announcements do not play for outbound calls made by an agent.
  C. Announcements do not play when the router selects the agent through a label node.
  F. Only one announcement can play for each call.
  G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.