Cisco 500-440 Online Practice Questions and Exam Preparation

Cisco 500-440 Online Questions & Answers

• Question 21:

  Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

  A. when QoS is enabled on both networks
  B. in cases in which there is gigabit bandwidth between sites
  C. under no circumstances
  D. when the Cisco Catalyst switch has dual power supplies
  C. under no circumstances

• Question 22:

  Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

  A. You must dedicate a voice gateway for VXML browser sessions.
  B. You must configure Cisco Unified Border Element as media pass flow-around mode.
  C. You must configure Cisco Unified Border Element as media pass flow-through mode.
  D. You must use box-to-box Cisco Unified Border Element redundancy.
  C. You must configure Cisco Unified Border Element as media pass flow-through mode.

• Question 23:

  Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

  A. path diversity
  B. Layer 3 quality of service prioritization and queuing
  C. max of 1500 ms round trip time latency tolerance
  D. variable layer subnet masking
  A. path diversity
  B. Layer 3 quality of service prioritization and queuing

• Question 24:

  Which type of MTP is supported with Cisco Unified Mobile Agent?

  A. MTP Pass-Through
  B. MTP No Pass-Through
  C. MTP Pass-Around
  D. MTP No Pass-Around
  B. MTP No Pass-Through

• Question 25:

  When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

  A. You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
  B. You can connect to two or more Layer 2 upstream switches.
  C. You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
  D. Cisco UCS C-Series Server does not support Layer 2 upstream switches.
  B. You can connect to two or more Layer 2 upstream switches.

• Question 26:

  Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

  A. Up to maximum agent capacity for historical report using live data
  B. 100 concurrent Historical reports
  C. 800 concurrent Real-time reports
  D. 400 concurrent Real-time reports
  E. 400 concurrent Historical reports
  A. Up to maximum agent capacity for historical report using live data
  D. 400 concurrent Real-time reports

• Question 27:

  Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

  A. busy hour call attempts
  B. number of skill groups per agent
  C. number of agents
  D. number of call types
  E. percent of traffic with Courtesy Callback
  F. number of call and ECC variables
  G. number of concurrent real-time reports
  H. percent of traffic requires Agent Greeting
  I. percent of traffic requires Whisper Announcements
  A. busy hour call attempts
  B. number of skill groups per agent
  C. number of agents
  F. number of call and ECC variables

• Question 28:

  Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

  A. VMware vMotion
  B. VMware distributed vSwitch
  C. VMware consolidated backup
  D. VMware snapshots
  E. vDisk thick provisioning
  E. vDisk thick provisioning

• Question 29:

  In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

  A. pending contacts, callbacks, retries
  B. callbacks, retries, pending contacts
  C. retries, callbacks, pending contacts
  D. pending contacts, pending callbacks, pending retries
  B. callbacks, retries, pending contacts

• Question 30:

  Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

  A. Side A OPC
  B. Side A MDS
  C. Side B OPC
  D. Side B MDS
  E. OPC with disabled clock
  F. MDS with the disabled clock
  F. MDS with the disabled clock